Axis Communications network camera user manual System Options Maintenance, Support Overview

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AXIS P3364-VE Network Camera

System Options

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

the boot protocol (DHCP or static)

the static IP address

the default router

the subnet mask

the system time

the IEEE 802.1X settings

the focus position

uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings, on page 52.

To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the Firmware, on page 54.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 54.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

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Contents Axis P3364-VE Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3364-VE Network Camera Table of ContentsConnectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsHardware Overview Connectors and ButtonsFor technical specifications, see Hardware OverviewLED Indicators Axis P3364-VE Network Camera Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserAccessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View To show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P3364-VE Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video Stream264 Resolution. Select the default resolutionClick Save to apply the new settings Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceLow light priority slider toward low noise Iris adjustmentShutter & Gain Set Shutter toOverlay To configure the view areaDate/Time Formats in the online help To enable overlays View AreaGo to Video & Audio Overlay Image Privacy MaskFocus & Zoom Overlay ImageAudio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3364-VE Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced ControlsGo to PTZ Guard Tour and click Add Motion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationApplications ApplicationsAxis P3364-VE Network Camera Events EventsPTZ Control Setting Up an Action RuleSystem TimeGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityCertificates Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAxis Video Hosting System Avhs Assign IP Address Using ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Port Status Ports & DevicesNetwork Share PortsSystem Overview System Options MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P3364-VE Network Camera Checking the Firmware TroubleshootingTroubleshooting Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsPower Function/group Specifications Network SecurityInstallation Maintenance General CasingConnectors Audio Input Audio Output Performance ConsiderationsAxis P3364-VE Network Camera M3.3