Axis Communications network camera user manual Troubleshooting Emergency Recovery Procedure

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AXIS P3364-VE Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 45.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

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Contents Axis P3364-VE Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3364-VE Network Camera Table of ContentsConnectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsHardware Overview Connectors and ButtonsFor technical specifications, see Hardware OverviewLED Indicators Axis P3364-VE Network Camera Start a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserSet the Root Password Accessing the Product Access from the InternetClick Create self-signed certificate Live View Set Power Line FrequencyControls on the Live View To show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAMC Audio Controls PTZ ControlsAxis P3364-VE Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video Stream264 Resolution. Select the default resolutionClick Save to apply the new settings Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceLow light priority slider toward low noise Iris adjustmentShutter & Gain Set Shutter toOverlay To configure the view areaDate/Time Formats in the online help To enable overlays View AreaGo to Video & Audio Overlay Image Privacy MaskFocus & Zoom Overlay ImageAudio Modes Audio SettingsAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3364-VE Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls AdvancedGo to PTZ Guard Tour and click Add Motion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationApplications ApplicationsAxis P3364-VE Network Camera Events EventsPTZ Control Setting Up an Action RuleSystem TimeGo to Events Recipients and click Add RecipientsSchedules Recipient Use with actionGo to Events Recurrences and click Add RecurrencesContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityCertificates Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAxis Video Hosting System Avhs Assign IP Address Using ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Port Status Ports & DevicesNetwork Share PortsSystem Overview System Options MaintenanceSupport Support OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P3364-VE Network Camera Checking the Firmware TroubleshootingTroubleshooting Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProblems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsPower Function/group Specifications Network SecurityInstallation Maintenance General CasingConnectors Audio Input Audio Output Performance ConsiderationsAxis P3364-VE Network Camera M3.3
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