Axis Communications Troubleshooting Axis P3364 Firmware Issues and Upgrading

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AXIS P3364-VE Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3364-VE Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3364-VE Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Performance ConsiderationsHardware Overview Connectors and ButtonsFor technical specifications, see Hardware OverviewLED Indicators Axis P3364-VE Network Camera Access from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls AMC Audio ControlsAxis P3364-VE Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio ImageStream Profiles Resolution. Select the default resolutionClick Save to apply the new settings 264Image Appearance Camera SettingsExposure Settings White BalanceSet Shutter to Iris adjustmentShutter & Gain Low light priority slider toward low noiseView Area To configure the view areaDate/Time Formats in the online help To enable overlays OverlayOverlay Image Privacy MaskFocus & Zoom Go to Video & Audio Overlay ImageAudio Settings Audio ModesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3364-VE Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced ControlsGo to PTZ Guard Tour and click Add Camera Tampering DetectorsDetectors Motion DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationApplications Application LicensesAxis P3364-VE Network Camera Events EventsTime Setting Up an Action RuleSystem PTZ ControlRecipient Use with action RecipientsSchedules Go to Events Recipients and click AddRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersAudio Support Date & TimeIeee CertificatesIPv6 Address Configuration Basic TCP/IP SettingsIPv4 Address Configuration NetworkLinux/Unix example Assign IP Address Using ARP/PingLinux/Unix syntax Axis Video Hosting System AvhsAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Port StatusSupport Overview System Options MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis P3364-VE Network Camera Firmware To upgrade the product’s firmware TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications Network SecurityInstallation PowerConnectors Performance Considerations Audio Input Audio OutputAxis P3364-VE Network Camera M3.3