Axis Communications network camera Key frames, Video and image problems, general, No audio

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AXIS P3364-VE Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 61.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 58.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P3364-VE Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3364-VE Network Camera Table of ContentsConnectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsFor technical specifications, see Connectors and ButtonsHardware Overview Hardware OverviewLED Indicators Axis P3364-VE Network Camera Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View Axis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewAMC Audio Controls PTZ ControlsAxis P3364-VE Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream ImageClick Save to apply the new settings Resolution. Select the default resolutionStream Profiles 264Exposure Settings Camera SettingsImage Appearance White BalanceShutter & Gain Iris adjustmentSet Shutter to Low light priority slider toward low noiseDate/Time Formats in the online help To enable overlays To configure the view areaView Area OverlayFocus & Zoom Privacy MaskOverlay Image Go to Video & Audio Overlay ImageAudio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P3364-VE Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced ControlsGo to PTZ Guard Tour and click Add Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationApplications Application LicensesAxis P3364-VE Network Camera Events EventsSystem Setting Up an Action RuleTime PTZ ControlSchedules RecipientsRecipient Use with action Go to Events Recipients and click AddGo to Events Recurrences and click Add RecurrencesRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee Date & TimeAudio Support CertificatesIPv4 Address Configuration Basic TCP/IP SettingsIPv6 Address Configuration NetworkLinux/Unix syntax Assign IP Address Using ARP/PingLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Port StatusSupport System Options MaintenanceSupport Overview System OverviewPlain Config Reset to Factory Default SettingsScripting File UploadAxis P3364-VE Network Camera Troubleshooting TroubleshootingFirmware To upgrade the product’s firmware Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsInstallation Function/group Specifications Network SecurityMaintenance General Casing PowerConnectors Audio Input Audio Output Performance ConsiderationsAxis P3364-VE Network Camera M3.3