Axis Communications M3025-VE user manual Support Overview, System Overview, Logs & Reports

Page 48

AXIS M3025–VE Network Camera

System Options

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

the boot protocol (DHCP or static)

the static IP address

the default router

the subnet mask

the system time

the IEEE 802.1X settings

uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 49.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrade the Firmware on page 51.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 51.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

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Contents Axis M3025-VE Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3025-VE Network CameraPerformance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators ConnectorSD Card Slot Control ButtonAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Live ViewControls on the Live View Click Use HttpsGo to Setup Events Axis Media Control viewer toolbarPTZ Controls Manual TriggerAxis M3025-VE Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M3025-VE Network Camera Set Up the Product Basic SetupClick Save to apply the new settings VideoVideo Stream Pixel CounterStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceView Area OverlayOverlay Image Go to Video Video Stream and select the Image tabUse Overlay Text in an Action Rule Go to Video Overlay ImageGo to Events Action Rules Click Add to create a new rulePrivacy Mask Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomAdvanced Axis M3025-VE Network Camera Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M3025-VE Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis M3025-VE Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddInput Signal TriggersDetectors HardwareAdd Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardMount and Unmount SD Card Format SD CardMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis M3025-VE Network Camera Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesProblem Retrieving Additional Video Streams Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Function/group Specifications System Application PowerConnectors DimensionsConnectors Function/group Specifications IncludedConnector Function Pin SpecificationsPerformance Considerations M4.5
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