Axis Communications M3025-VE Problem Retrieving Additional Video Streams, Storage disruption

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AXIS M3025–VE Network Camera

Troubleshooting

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

 

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to

 

re-mount the storage device.

 

For information on how to set up a storage disruption alarm, see Events on page 31.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

 

 

 

NOTICE

 

 

Formatting the card will remove all content, including all recordings, from the SD card.

Problem Retrieving Additional Video Streams

‘Video Error’ displayed in AXIS Camera Companion

‘503 service unavailable’ error in IE / AMC or Quick Time

‘Camera not available’ displayed in AXIS Camera Station

‘If no image is displayed, there might be too many viewers…’ in Firefox / Safari

‘Error reading video Stream’ message in browser when using the Java applet

This camera is designed to deliver up to four different streams. If a fifth unique stream is requested the camera will not deliver it and an error message is displayed. The error message depends on the way the stream is requested.

Stream 0: Max resolution - 1920x1080, fixed, cannot be configured for lower resolutions

Stream 1: 1920x1080, can use lower resolutions

Stream 2: 1280 x 720, can use lower resolutions

Stream 3: 720 x 576, used for Axis Camera Application Platform, can use lower resolutions

These streams are used on a first-come-first-served basis. Examples of using a stream are:

•Live viewing in a web browser or other application

•While recording - continuous or motion triggered recording

•An event using images on the camera

•An installed application, such as Axis Video Motion Detection 2.1 will always use a stream, regardless of whether it is used or not.

The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the four first streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation etc. For more information see www.axis.com/techsup

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Contents Axis M3025-VE Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3025-VE Network CameraPerformance Considerations For technical specifications, see Connectors and ButtonsNetwork Connector RJ45 Ethernet connector with Power over Ethernet PoESD Card Slot LED IndicatorsConnector Control ButtonAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Set Power Line FrequencyLive View Click Use HttpsPTZ Controls Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerAxis M3025-VE Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M3025-VE Network Camera Set Up the Product Basic SetupVideo Stream Click Save to apply the new settingsVideo Pixel CounterStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image View AreaOverlay Go to Video Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video Overlay Image Click Add to create a new rulePrivacy Mask Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomAdvanced Axis M3025-VE Network Camera Motion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M3025-VE Network Camera Applications Install ApplicationGo to Setup Applications Application LicensesAxis M3025-VE Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddDetectors Input SignalTriggers HardwareAdd Recipients ActionsRecipient Types Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis M3025-VE Network Camera Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage disruption Problem Retrieving Additional Video StreamsStorage and disk management problems Re-mount the storage deviceTechnical Specifications Connectors Function/group Specifications System ApplicationPower DimensionsConnector ConnectorsFunction/group Specifications Included Function Pin SpecificationsPerformance Considerations M4.5
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