Axis Communications M3025-VE Problems with streaming H.264, Key frames, Video Camera Settings

Page 53

AXIS M3025–VE Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 58.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 55.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Disturbed focus	Set the focus manually by turning the focus ring. See Hardware Overview on page 6
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

53

Image 53

Contents Axis M3025-VE Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis M3025-VE Network Camera Table of ContentsPerformance Considerations Network Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoEConnector LED IndicatorsSD Card Slot Control ButtonAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyControls on the Live View Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsPTZ Controls Manual TriggerAxis M3025-VE Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3025-VE Network Camera Basic Setup Set Up the ProductVideo Click Save to apply the new settingsVideo Stream Pixel Counter264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceOverlay View AreaOverlay Image Go to Video Video Stream and select the Image tabGo to Video Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Click Add to create a new rulePrivacy Mask Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onAdvanced Preset PositionsPTZ Pan Tilt Zoom Axis M3025-VE Network Camera Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis M3025-VE Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis M3025-VE Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Input SignalDetectors HardwareRecipient Types Add RecipientsActions Recipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadAxis M3025-VE Network Camera Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesStorage and disk management problems Problem Retrieving Additional Video StreamsStorage disruption Re-mount the storage deviceTechnical Specifications Power Function/group Specifications System ApplicationConnectors DimensionsFunction/group Specifications Included ConnectorsConnector Function Pin SpecificationsPerformance Considerations M4.5

Related manuals

Manual 22 pages 30.55 Kb