Axis Communications M3011 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M3011 - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the network cameras. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.

Upgrading the Firmware

When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before

restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes unresponsive. A flashing red Status LED indicates a failed upgrade.To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of camera> <serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, for example, axism3011.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the camera, referring to the installation guide.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

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Contents Axis M3011 Network Camera Axis M3011 User’s Manual Contents Axis M3011 Key featuresAxis M3011 Overview Camera arrow Springs LED indicatorsCeiling LED indicators Color IndicationAccess from a browser Accessing the CameraAxis M3011 Accessing the Camera Setting the root password Access from the internetSetting the root password over a secure connection Click the Create self-signed certificate buttonAxis M3011 Lens adjustments Lens adjustmentsFocus General controls Live ViewAxis Media Control toolbar Video Streams How to stream MPEG-4/H.264Axis M3011 Video Streams Motion Jpeg Alternative methods of accessing the video streamAxis M3011 Video Streams Axis Media Control AMC Axis M3011 Video VideoVideo Stream ImageCamera Settings Stream ProfilesOverlay Image Privacy maskAxis M3011 Live View Config Live View ConfigLayout Viewer Settings Event Types EventsEvent Servers Axis M3011 EventsPre-trigger and Post-trigger buffers How to set up a triggered eventAxis M3011 Events Triggered Event HelpScheduled Event Configuration exampleSettings Camera TamperingMotion Detection Configuring Motion Detection Click Motion Detection in the Events menuAxis M3011 System Options System OptionsSecurity UsersDate & Time Basic TCP/IP Settings NetworkAxis M3011 System Options Advanced TCP/IP Settings Broadband Natisp routerQoS Quality of Service As the Internet. See the online help for more informationSnmp v1/v2 Smtp emailUPnP Traps for Snmp v1/v2Support MaintenanceBonjour Advanced AboutAxis M3011 System Options Logs & Reports System Log Provides information about system eventsResetting to Factory Default Settings Using the Control ButtonEmergency Recovery Procedure TroubleshootingAxis M3011 Troubleshooting Checking the FirmwareAxis M3011 Troubleshooting Axis Support ARP/Ping commands Network administrator to obtain an appropriate IP addressMust obtain a new IP address and reinstall the unit Router to allow access to the cameraNot set to Decode only I frames Technical Specifications Axis M3011 Technical SpecificationsAlarm events Function/group Specification System ApplicationAlarm triggers Video access fromGeneral performance considerations Glossary of Terms Axis M3011 Glossary of TermsEtrax Ethernet Token Ring Axis Axis own microprocessor Half-duplex See Full-duplexVOP See VOP Axis M3011 Glossary of Terms URL Uniform Resource Locator An address on the network Axis M3011 Index Action Buttons 11 Administrator Alarm 26ARP/Ping Bit Rate Bonjour Buffer Size Buffers
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