Axis Communications user manual Axis M3011 Troubleshooting Axis Support

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AXIS M3011 - Troubleshooting

Axis Support

If you contact Axis support, please help us to help you solve your problems by providing the server report, the log file and a detailed description of the problem.

Server Report - go to Setup > System Options > Support > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Support > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis M3011 Network Camera Axis M3011 User’s Manual Contents Axis M3011 Key featuresAxis M3011 Ceiling Camera arrow Springs LED indicatorsOverview Color Indication LED indicatorsAxis M3011 Accessing the Camera Accessing the CameraAccess from a browser Access from the internet Setting the root passwordClick the Create self-signed certificate button Setting the root password over a secure connectionFocus Lens adjustmentsAxis M3011 Lens adjustments Axis Media Control toolbar Live ViewGeneral controls Axis M3011 Video Streams How to stream MPEG-4/H.264Video Streams Axis M3011 Video Streams Axis Media Control AMC Alternative methods of accessing the video streamMotion Jpeg Image VideoVideo Stream Axis M3011 VideoStream Profiles Camera SettingsPrivacy mask Overlay ImageLayout Live View ConfigAxis M3011 Live View Config Viewer Settings Axis M3011 Events EventsEvent Servers Event TypesHelp How to set up a triggered eventAxis M3011 Events Triggered Event Pre-trigger and Post-trigger buffersCamera Tampering Configuration exampleSettings Scheduled EventMotion Detection Click Motion Detection in the Events menu Configuring Motion DetectionUsers System OptionsSecurity Axis M3011 System OptionsDate & Time Network Basic TCP/IP SettingsAxis M3011 System Options Broadband Natisp router Advanced TCP/IP SettingsAs the Internet. See the online help for more information QoS Quality of ServiceTraps for Snmp v1/v2 Smtp emailUPnP Snmp v1/v2Bonjour MaintenanceSupport System Log Provides information about system events AboutAxis M3011 System Options Logs & Reports AdvancedUsing the Control Button Resetting to Factory Default SettingsChecking the Firmware TroubleshootingAxis M3011 Troubleshooting Emergency Recovery ProcedureAxis M3011 Troubleshooting Axis Support Router to allow access to the camera Network administrator to obtain an appropriate IP addressMust obtain a new IP address and reinstall the unit ARP/Ping commandsNot set to Decode only I frames Axis M3011 Technical Specifications Technical SpecificationsVideo access from Function/group Specification System ApplicationAlarm triggers Alarm eventsGeneral performance considerations Axis M3011 Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Etrax Ethernet Token Ring Axis Axis own microprocessorVOP See VOP Axis M3011 Glossary of Terms URL Uniform Resource Locator An address on the network ARP/Ping Bit Rate Bonjour Buffer Size Buffers Action Buttons 11 Administrator Alarm 26Axis M3011 Index