Axis Communications M3011 Network administrator to obtain an appropriate IP address, Address to

Page 36

AXIS M3011 - Troubleshooting

Symptoms, Possible Causes, and Remedial Action

Problems setting the IP address

 

 

 

When using ARP/Ping

Try installation again. The IP address must be set within two minutes after power is

 

applied to the camera. Ensure the Ping length is set to 408. See Installation Guide.

 

 

The camera is located on a different

If the IP address intended for the camera and the IP address of your computer are

subnet

located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an appropriate IP address.

 

 

The IP address is being used by another

Disconnect the camera from the network. Run the Ping command. (In a Com-

device

mand/DOS window, type ping and the IP address of the unit).

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means

 

that the IP address may already be in use by another device on your network. You

 

must obtain a new IP address and reinstall the unit.

 

If you see: Request timed out - this means that the IP address is available for use

 

with your camera. In this case, check all cabling and reinstall the unit.

 

 

Possible IP address conflict with

The static IP address in the camera is used before the DHCP server sets a a dynamic

another device on the same subnet

address. This means that if the same default static IP address is used by another

 

device, there may be problems accessing the camera. To avoid this, set the static IP

 

address to 0.0.0.0.

 

 

The camera cannot be accessed from a browser

 

 

The IP address has been changed by

If the camera and client are on the same network, Run AXIS IP Utility to locate the

DHCP

camera. Identify the camera using its model or serial number. Alternatively:

 

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server.

 

Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or the

 

ARP/Ping commands.

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the

 

main network. The unit now has a fixed IP address that will not change.

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select

 

the required service and then configure IP address change notification from the net-

 

work settings. Return the unit to the main network. The unit now has a dynamic IP

 

address, but will notify you if the address changes.

 

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that

 

device from your workstation. See instructions above.

 

 

Camera is accessible locally, but not externally

 

 

Broadband router configuration

To configure your broadband router to allow incoming data traffic to the camera,

 

enable the NAT-traversal feature which will attempt to automatically configure the

 

router to allow access to the camera.

 

This is enabled from Setup > System Options > Network > TCP/IP Advanced.

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

Problems with the MPEG-4/H.264 format

 

 

 

No MPEG-4/H.264 displayed in the

Check that the correct network interface is selected in the AMC control panel applet

client

(network tab).

 

 

 

Check that the relevant MPEG-4/H.264 connection methods are enabled in the AMC

 

control panel applet (network tab).

 

 

 

In the AMC control applet, select the MPEG-4/H.264 tab and click the button Set to

 

default MPEG-4/H.264 decoder.

 

 

No multicast MPEG-4/H.264 displayed

Check with your network administrator that the multicast addresses used by the

in the client

camera are valid for your network.

 

 

 

Check with your network administrator if there is a firewall preventing viewing.

 

 

Multicast MPEG-4/H.264 only accessi-

Check if your router supports multicasting, or if the router settings between the cli-

ble by local clients

ent and the server need to be configured. The TTL (Time To Live) value may need to be

 

increased.

 

 

36

Image 36
Contents Axis M3011 Network Camera Axis M3011 User’s Manual Contents Key features Axis M3011Axis M3011 Camera arrow Springs LED indicators OverviewCeiling LED indicators Color IndicationAccessing the Camera Access from a browserAxis M3011 Accessing the Camera Setting the root password Access from the internetSetting the root password over a secure connection Click the Create self-signed certificate buttonLens adjustments Axis M3011 Lens adjustmentsFocus Live View General controlsAxis Media Control toolbar How to stream MPEG-4/H.264 Video StreamsAxis M3011 Video Streams Alternative methods of accessing the video stream Motion JpegAxis M3011 Video Streams Axis Media Control AMC Video Video StreamAxis M3011 Video ImageCamera Settings Stream ProfilesOverlay Image Privacy maskLive View Config Axis M3011 Live View ConfigLayout Viewer Settings Events Event ServersEvent Types Axis M3011 EventsHow to set up a triggered event Axis M3011 Events Triggered EventPre-trigger and Post-trigger buffers HelpConfiguration example SettingsScheduled Event Camera TamperingMotion Detection Configuring Motion Detection Click Motion Detection in the Events menuSystem Options SecurityAxis M3011 System Options UsersDate & Time Basic TCP/IP Settings NetworkAxis M3011 System Options Advanced TCP/IP Settings Broadband Natisp routerQoS Quality of Service As the Internet. See the online help for more informationSmtp email UPnPSnmp v1/v2 Traps for Snmp v1/v2Maintenance SupportBonjour About Axis M3011 System Options Logs & ReportsAdvanced System Log Provides information about system eventsResetting to Factory Default Settings Using the Control ButtonTroubleshooting Axis M3011 TroubleshootingEmergency Recovery Procedure Checking the FirmwareAxis M3011 Troubleshooting Axis Support Network administrator to obtain an appropriate IP address Must obtain a new IP address and reinstall the unitARP/Ping commands Router to allow access to the cameraNot set to Decode only I frames Technical Specifications Axis M3011 Technical SpecificationsFunction/group Specification System Application Alarm triggersAlarm events Video access fromGeneral performance considerations Glossary of Terms Axis M3011 Glossary of TermsEtrax Ethernet Token Ring Axis Axis own microprocessor Half-duplex See Full-duplexVOP See VOP Axis M3011 Glossary of Terms URL Uniform Resource Locator An address on the network Action Buttons 11 Administrator Alarm 26 Axis M3011 IndexARP/Ping Bit Rate Bonjour Buffer Size Buffers