Axis Communications M1143-L user manual Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS M1143–L - User Manual

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 42.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 50.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 41.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 44. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Page Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportTable of Contents Connectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsNetwork Connector Connectors and ButtonsConnector Hardware OverviewSD Card Slot LED IndicatorsControl Button Color IndicationAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordControls on the Live View Live ViewClick Use Https Manual TriggerAxis Media Control viewer toolbar Go to Setup EventsPTZ Controls To show the manual trigger buttons in the Live ViewAccess the Product Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamMedia Streams Basic Setup Set Up the ProductVideo Click Save to apply the new settingsVideo Stream Pixel Counter264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceView Area To configure the view areaOverlay Built-in IR Illuminations LEDsGo to Video Overlay Image Overlay ImagePrivacy Mask Focus AdjustmentUse Overlay Text in an Action Rule Go to Events Action RulesDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsDetectors Go to Setup Applications Install ApplicationApplications Application LicensesApplications Events Set Up Action RulesTriggers Go to Events Action Rules and click AddHardware Input SignalStorage SystemRecipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesFind Recordings RecordingsPlay Recording Go to Recordings ListGo to Recordings Continuous Export Video ClipContinuous Recording Languages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadSystem Options Upgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Video Camera SettingsStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Installation Function/group Specifications Events actionsMaintenance General Casing PowerFunction Pin Specifications ConnectorsFunction/group Specifications Warranty Performance Considerations M2.13

M1143-L specifications

Axis Communications M1143-L is a robust and versatile network camera tailored for various surveillance applications. Known for its superior image quality and smart technologies, the M1143-L is an ideal choice for both indoor and outdoor environments.

At the heart of the M1143-L is its high-resolution imaging technology, providing stunning 1080p Full HD video at up to 30 frames per second. This guarantees clear, detailed images even in challenging light conditions. The camera features Lightfinder technology, which enhances low-light performance, ensuring that critical details are captured even in near darkness. Coupled with Wide Dynamic Range (WDR) technology, the M1143-L effectively deals with challenging lighting situations, balancing light and shadow for optimal clarity.

Robust construction is another hallmark of the M1143-L. Built to withstand harsh conditions, it adheres to IP66 and NEMA 4X ratings, making it dust-tight and protected against powerful water jets. This feature makes it suitable for outdoor use, providing durability against various weather elements.

The camera also includes built-in infrared (IR) illumination, which enables it to operate effectively even in complete darkness. The IR range can reach up to 30 meters, making it a powerful ally for nighttime surveillance.

Axis Communications prioritizes user-friendliness, and the M1143-L is no exception. The camera supports Power over Ethernet (PoE), simplifying installation by allowing power and data to be transmitted through a single cable. This reduces cable clutter while ensuring a reliable power supply. Additionally, the camera boasts an easy-to-use web-based interface for quick configuration and setup.

For enhanced security, the M1143-L supports advanced analytics and cybersecurity features. The camera can integrate with Axis’ range of video management software, offering seamless operation alongside other Axis devices. Furthermore, it is equipped with multiple user access levels, enhancing security by ensuring that only authorized personnel can access the footage.

In conclusion, Axis Communications M1143-L is a feature-rich network camera that combines high-resolution imaging, durability, and smart technologies, making it an excellent choice for a variety of surveillance needs. Its advanced features ensure reliable performance in diverse environments, providing peace of mind for users seeking top-tier security solutions.
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