Axis Communications M3007-PV Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M3007–PV

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis M3007-PV Equipment Modifications About this DocumentLiability Intellectual Property RightsLearn More SupportAxis M3007-PV Table of ContentsHardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewColor Indication LED IndicatorsSD Card Slot Control ButtonStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserAccessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line Frequency Live ViewControls on the Live View PTZ Controls Axis Media Control viewer toolbarAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3007-PV Setting Up the Product Setting Up the ProductBasic Setup Pixel Counter VideoVideo Video StreamView modes OverviewPanorama Quad View Double PanoramaClick Save to apply the new settings ImageDirection Mjpeg 264White Balance Camera SettingsStream Profiles Image AppearanceSet Shutter to Exposure SettingsView areas Shutter & GainGo to Video Video Stream and select the Image tab Date/Time Formats in the online help To enable overlaysOverlay Overlay ImageUsing Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Live View Config Live View ConfigDefault Viewer for Browsers Viewer Settings User Defined LinksBrowser Viewer Description PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomTo add a guard tour PTZ Pan Tilt Zoom Guard TourAdvanced ControlsMotion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis M3007-PV Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleRecipients Fallback ActionSetting Up an Email Recipient Recipient Use with actionGo to Events Recipients and click Add Go to Events Schedules and click Add Events SchedulesRecurrences To create a new scheduleContinuous Recording RecordingsRecordings Recording ListClick Save to save and start the recording Languages LanguagesUsers System OptionsSystem Options SecurityCA Certificate Date & TimeIeee CertificatesNetwork Basic TCP/IP SettingsLinux/Unix example Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 Linux/Unix syntaxHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4RTP/H.264 QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMNetwork Share StorageBonjour SD CardTo add a network share MaintenanceSupport Support OverviewFile Upload System OverviewLogs & Reports ScriptingPlain Config Reset to Factory Default SettingsChecking the Firmware TroubleshootingTroubleshooting Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct is accessible locally but not externally Problems with streaming H.264Basic Key frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsPower Function/group SpecificationsMaintenance Built-in Installation aids Data StreamingTechnical Specifications Performance Considerations Axis M3007-PV