Axis Communications M3007-PV user manual Product is accessible locally but not externally, Basic

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AXIS M3007–PV

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 41.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 45. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 11.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis M3007-PV Liability About this DocumentIntellectual Property Rights Equipment ModificationsLearn More SupportAxis M3007-PV Table of ContentsNetwork Connector Connectors and ButtonsHardware Overview Hardware OverviewSD Card Slot LED IndicatorsControl Button Color IndicationAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariClick Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Controls on the Live View Set Power Line FrequencyLive View PTZ Controls Axis Media Control viewer toolbarMedia Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3007-PV Basic Setup Setting Up the ProductSetting Up the Product Video VideoVideo Stream Pixel CounterPanorama View modesOverview Quad View Double PanoramaDirection Click Save to apply the new settingsImage Mjpeg 264Stream Profiles Camera SettingsImage Appearance White BalanceView areas Exposure SettingsShutter & Gain Set Shutter toOverlay Date/Time Formats in the online help To enable overlaysOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Default Viewer for Browsers Live View ConfigLive View Config Browser Viewer Description Viewer SettingsUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced PTZ Pan Tilt Zoom Guard TourControls To add a guard tourDetectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionMedium level 50% Default valuesLow level 0% Recommended valuesApplications Install ApplicationApplications Application LicensesAxis M3007-PV Events EventsRecipients Setting Up an Action RuleFallback Action Go to Events Action Rules and click AddGo to Events Recipients and click Add Setting Up an Email RecipientRecipient Use with action Recurrences Events SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages LanguagesSystem Options System OptionsSecurity UsersIeee Date & TimeCertificates CA CertificateNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix exampleDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceUPnPTM RTP/H.264Bonjour StorageSD Card Network ShareSupport MaintenanceSupport Overview To add a network shareLogs & Reports System OverviewScripting File UploadPlain Config Reset to Factory Default SettingsTroubleshooting TroubleshootingFirmware To upgrade the product’s firmware Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Video Camera Settings Video and image problems, generalStorage and disk management problems Key framesTechnical Specifications Technical SpecificationsMaintenance Built-in Function/group SpecificationsInstallation aids Data Streaming PowerTechnical Specifications Performance Considerations Axis M3007-PV