Axis Communications AXIS Q8414-LVS Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q8414-LVS Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q8414-LVS Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q8414-LVS Network Camera Table of ContentsTechnical Specifications Network Connector Connectors and ButtonsHardware Overview SD Card Slot LED IndicatorsConnector Audio ConnectorAxis Q8414-LVS Network Camera Set the Root Password Access the ProductAccess from a Browser Access from the InternetLive View Set Power Line FrequencyClick Create self-signed certificate Controls on the Live View Go to Setup EventsManual Trigger PTZ Controls Axis Media Control viewer toolbarAMC Audio Controls Axis Q8414-LVS Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Access Audio Streams Go to Video & Audio Focus & Zoom Set Up the ProductBasic Setup Focus & ZoomWhen satisfied, click Enable iris to enable the iris Image Video and AudioVideo Stream Pixel Counter264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentShutter & Gain Set Shutter toGo to Video & Audio Video Stream and select the Image tab View AreaOverlay Built-in IR Illuminations LEDsOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Modes Audio SettingsAudio Output Audio InputAudio Clips Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsUser Defined Links Go to Setup Live View ConfigOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGuard Tour Controls AdvancedGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q8414-LVS Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Go to Events Recipients and click Add Add RecipientsRecipient Types PTZ ControlGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording IP Address Filter System OptionsSecurity UsersCertificates Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAxis Video Hosting System Avhs Assign IP Address Using ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSocks QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Format SD Card Network ShareGo to System Options Storage Click Network Share Port Status Maintenance Ports & Devices PortsLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserSetup Video & Audio Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Maintenance Function/group Specifications Network SecurityInstallation aid InstallationDimensions Function/group Specifications General CasingPower ConnectorsFunction Pin Specifications ConnectorsAudio Input Performance ConsiderationsAudio Output M1.4
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