Axis Communications AXIS Q8414-LVS Symptoms, Possible Causes and Remedial Actions, Basic

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AXIS Q8414-LVS Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 46.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 54.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 44.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 48. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

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Contents Axis Q8414-LVS Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q8414-LVS Network CameraTechnical Specifications Hardware Overview Connectors and ButtonsNetwork Connector LED Indicators ConnectorAudio Connector SD Card SlotAxis Q8414-LVS Network Camera Access the Product Access from a BrowserAccess from the Internet Set the Root PasswordClick Create self-signed certificate Set Power Line FrequencyLive View Manual Trigger Go to Setup EventsControls on the Live View AMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Axis Q8414-LVS Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream Access Audio Streams Set Up the Product Basic SetupFocus & Zoom Go to Video & Audio Focus & ZoomWhen satisfied, click Enable iris to enable the iris Video and Audio Video StreamPixel Counter ImageStream Profiles 264Camera Settings Exposure SettingsImage Appearance White BalanceIris adjustment Shutter & GainSet Shutter to Day/NightView Area OverlayBuilt-in IR Illuminations LEDs Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Settings Audio ModesAudio Input Audio OutputAudio Clips Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links Guard Tour Preset PositionsPTZ Pan Tilt Zoom Advanced ControlsDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionInstall Application Go to Setup ApplicationsApplications Application LicensesAxis Q8414-LVS Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddActions Add Recipients Recipient TypesPTZ Control Go to Events Recipients and click AddSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording System Options SecurityUsers IP Address FilterDate & Time IeeeAudio Support CertificatesBasic TCP/IP Settings IPv4 Address ConfigurationIPv6 Address Configuration NetworkAssign IP Address Using ARP/Ping Linux/Unix syntaxLinux/Unix example Axis Video Hosting System AvhsAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service SocksStorage UPnPTMRTP/H.264 BonjourGo to System Options Storage Click Network Share Network ShareFormat SD Card Maintenance Ports & DevicesPorts Port StatusSupport Support OverviewSystem Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Network Security Installation aidInstallation MaintenanceFunction/group Specifications General Casing PowerConnectors DimensionsConnectors Function Pin SpecificationsAudio Output Performance ConsiderationsAudio Input M1.4