Axis Communications AXIS Q8414-LVS No audio, Settings, Poor audio quality, Options Date & Time

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AXIS Q8414-LVS Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 37.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q8414-LVS Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q8414-LVS Network CameraTechnical Specifications Network Connector Connectors and ButtonsHardware Overview Audio Connector LED IndicatorsConnector SD Card SlotAxis Q8414-LVS Network Camera Access from the Internet Access the ProductAccess from a Browser Set the Root PasswordLive View Set Power Line FrequencyClick Create self-signed certificate Controls on the Live View Go to Setup EventsManual Trigger PTZ Controls Axis Media Control viewer toolbarAMC Audio Controls Axis Q8414-LVS Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream Access Audio Streams Focus & Zoom Set Up the ProductBasic Setup Go to Video & Audio Focus & ZoomWhen satisfied, click Enable iris to enable the iris Pixel Counter Video and AudioVideo Stream ImageStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceSet Shutter to Iris adjustmentShutter & Gain Day/NightBuilt-in IR Illuminations LEDs View AreaOverlay Go to Video & Audio Video Stream and select the Image tabOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Settings Audio ModesAudio Input Audio OutputAudio Clips Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGuard Tour Advanced ControlsMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAudio Detection Go to Detectors Audio DetectionApplications Install ApplicationGo to Setup Applications Application LicensesAxis Q8414-LVS Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddActions PTZ Control Add RecipientsRecipient Types Go to Events Recipients and click AddCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Users System OptionsSecurity IP Address FilterAudio Support Date & TimeIeee CertificatesIPv6 Address Configuration Basic TCP/IP SettingsIPv4 Address Configuration NetworkLinux/Unix example Assign IP Address Using ARP/PingLinux/Unix syntax Axis Video Hosting System AvhsAdvanced TCP/IP Settings Http NAT traversal port mapping for IPv4QoS Quality of Service SocksRTP/H.264 StorageUPnPTM BonjourFormat SD Card Network ShareGo to System Options Storage Click Network Share Ports MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera SettingsNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Installation Function/group Specifications Network SecurityInstallation aid MaintenanceConnectors Function/group Specifications General CasingPower DimensionsConnectors Function Pin SpecificationsAudio Input Performance ConsiderationsAudio Output M1.4