Axis Communications AXIS 233D user manual Support

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AXIS 233D - Troubleshooting 59

Support

If you contact Axis Customer Services, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 233D About This Document Safety Notice Battery Replacement Table of contents Axis 233D Product Overview Key FeaturesOverview Color Description Status LED IndicatorAccessing the Axis 233D Using the Network Dome CameraAxis 233D Using the Network Dome Camera Pan/Tilt/Zoom Control Queue Click-in-image movementArea Zoom Pan/Tilt/Zoom ControlsAxis 295 Video Surveillance Joystick Motion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods RTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4Other MPEG-4 clients Other methods of accessing the video streamAxis Media Control Overview of the Setup Tools Configuring the Network Dome CameraAccessing the Setup Tools Image Settings Video & Image SettingsVideo Stream Overlay SettingsOverlay Image Settings Go to Setup Video & Image Overlay ImagePrivacy Mask Advanced Camera SettingsLow Light Behavior MPEG-4 Settings Audio Channels Audio SettingsAudio mode AudioAudio Output Audio InputAdvanced Audio Layout Live View ConfigCheck Show Custom Link ViewAction Buttons Html Examples Viewer SettingsWorking with External Video Sources Sequence ModeExternal Video Osdi Zones Dome ConfigurationPreset Positions Guard TourAdvanced Event Servers Event ConfigurationClick Add triggered on the Event types How to set up a triggered eventEvent Types Triggered EventPre-trigger and Post-trigger buffers Click Add scheduled on the Event types How to set up a scheduled eventScheduled Event Motion Detection History Sensitivity Port StatusIP Address Filtering User Settings check the corresponding checkboxes to enableSystem Options Security802.1X Network Admission Control HttpsDate & Time Authentication processAxis 233D System Options Services Network Basic TCP/IP SettingsIP Address Configuration Host Name Configuration Network Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationNAT traversal port mapping Link-Local IPv4 AddressNetwork Traffic FTPSmtp email QoS Quality of serviceQoS Settings Ports & devices MaintenanceUPnP BonjourDefault router Subnet mask System time Logs & Reports ConfigurationSupport AdvancedAbout Resetting to Factory Default SettingsResetting to the Factory Default Settings Terminal Connectors Power connections Pin Function Description Power/Audio Terminal connector blocksSchematic Diagram Axis 233D I/O connectors and power Checking the Firmware Updating the Firmware TroubleshootingEmergency Recovery Procedure Sequence LED Indicator flash routineSupport Using ARP Ping Symptoms, Possible Causes and Remedial ActionsSnapshot images Lens Technical SpecificationsShutter time System integration Optimizing your system General performance considerationsBandwidth Frame rates802.1x IndexRadius Axis 233D