Axis Communications AXIS M3203-V Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS M3203-V Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis M3203-V Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis M3203-V Network Camera Table of ContentsRJ45 Ethernet connector with Power over Ethernet PoE Connectors and ButtonsNetwork Connector For technical specifications, seeColor Indication LED IndicatorsControl Button Set the Root Password Accessing the ProductAccess from a Browser Access from the InternetClick Create self-signed certificate Set Power Line FrequencyLive View Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarPTZ Controls Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3203-V Network Camera Basic Setup Setting Up the ProductImage VideoVideo Stream Pixel Counter264 Camera SettingsClick Save to apply the new settings Stream ProfilesImage Appearance Exposure SettingsTo configure the view area View AreaGo to Video Overlay Image OverlayOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RulePrivacy Mask Axis M3203-V Network Camera Browser Viewer Description Live View ConfigDefault Viewer for Browsers Viewer SettingsUser Defined Links Guard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls AdvancedGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionRecommended values Default valuesMedium level 50% Low level 0%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis M3203-V Network Camera Events Go to Events Action Rules and click Add Setting Up an Action RuleRecipients Go to Events Recipients and click Add Setting Up an Email RecipientRecipient Use with action Go to Events Schedules and click Add SchedulesRecurrences To create a new scheduleGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264To add a network share MaintenanceStorage Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserVideo Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Connectors Function/group Specifications System ApplicationMaintenance Installation aids Memory PowerPerformance Considerations Function/group Specifications VideoM2.15
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