Axis Communications AXIS M3203-V Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS M3203-V Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 11 .
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 53.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 51.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis M3203-V Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis M3203-V Network Camera Table of ContentsNetwork Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoEControl Button LED IndicatorsColor Indication Access from a Browser Accessing the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyClick Create self-signed certificate Controls on the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis M3203-V Network Camera Basic Setup Setting Up the ProductVideo Stream VideoPixel Counter ImageClick Save to apply the new settings Camera SettingsStream Profiles 264To configure the view area Exposure SettingsView Area Image AppearanceOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImagePrivacy Mask Using Overlay Text in an Action RuleGo to Events Action Rules Axis M3203-V Network Camera Default Viewer for Browsers Live View ConfigViewer Settings Browser Viewer DescriptionUser Defined Links Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Guard TourControls AdvancedCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionMedium level 50% Default valuesLow level 0% Recommended valuesGo to Setup Applications Install ApplicationApplications Application LicensesAxis M3203-V Network Camera Events Recipients Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with action Setting Up an Email RecipientGo to Events Recipients and click Add Recurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourStorage MaintenanceNetwork Share To add a network shareSupport Overview SupportSystem Overview Logs & Reports Plain Config Reset to Factory Default Settings File Upload Emergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Video Camera SettingsStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Maintenance Installation aids Function/group Specifications System ApplicationMemory Power ConnectorsPerformance Considerations Function/group Specifications VideoM2.15