Axis Communications 232D, 231D Troubleshooting, Checking the Firmware, Updating the Firmware

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AXIS 231D/232D - Troubleshooting 47

Troubleshooting

Checking the Firmware

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. See the support section at http://www.axis.com/techsup for information on the latest available firmware version. The current software version in your AXIS 231D/232D is available from the product Web pages under Setup > Basic

Configuration.

Updating the Firmware

The firmware is software that determines the functionality of the AXIS 231D/232D. When you upgrade to the latest available firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

New firmware can be uploaded to the AXIS 231D/232D over the network.

Note: Preconfigured and customized settings will be retained for use when the new firmware is running (provid- ing that the features are available in the new firmware) although this is not guaranteed by Axis Communi- cations.

1.Save the firmware file to your computer. The latest version of the AXIS 231D/232D firmware is available free of charge from the Axis Web site at http://www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the AXIS 231D/232D Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: After starting the process, you should always wait at least 20 minutes before restarting the AXIS 231D/232D, even if you suspect the procedure has failed.

Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 231D/232D Network Dome Camera User’s Manual About This Document Table of contents Axis 231D/232D Axis 232D Axis 231D/232DHardware Description Hardware InventoryConnection module connector Accessing the Axis 231D/232D Using the Network Dome CameraLive View Click-in-image Pan/Tilt/Zoom controlsControl panel Preset PositionsUsing CGI links to control PTZ devices Pan/Tilt/Zoom Control Queue Motion Jpeg Video StreamsStream Types MPEG-4 protocols and communication methods How to stream MPEG-4RTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Overview of the Setup Tools Configuring the Network Dome CameraAccessing the Setup Tools Image Settings Video & Image SettingsVideo Stream Overlay SettingsOverlay Image Settings Go to Setup Video & Image Overlay ImageOverlay image limitations Image SettingsAdvanced Overlay image requirementsMPEG-4 Settings Layout Live View ConfigCustomizing the default Check Show Custom Link User Defined LinksLive View Action Buttons Default ViewerExternal Video Sequence ModeUpdate Html ExamplesGuard Tour Dome ConfigurationPreset Positions Control Queue Event Servers Event ConfigurationClick Add triggered on the Event types How to set up a triggered eventEvent Types Triggered EventPre-trigger and Post-trigger buffers Click Add scheduled on the Event types How to set up a scheduled eventScheduled Event Motion Detection History Sensitivity Port StatusIP Address Filtering System OptionsSecurity Https Date & TimeAxis 231D/232D System Options Services Network Basic TCP/IP SettingsDNS Configuration Network Advanced TCP/IP SettingsNAT traversal Link-Local AddressSmtp email SocksPorts & devices I/O Ports MaintenanceUPnP RTP Multicast/MPEG-4Support ConfigurationAbout Resetting to Factory Default SettingsUsing the Control Button Switch off the Axis 231D/232D by disconnecting the power Connection Module Pinout Connection ModuleSchematic Diagram Axis 231D/232D I/O connectors and power Updating the Firmware TroubleshootingChecking the Firmware Emergency Recovery Procedure Using ARP Ping Symptoms, Possible Causes and Remedial ActionsVideo Image Problems Models Technical SpecificationsPower Accessories Optimizing your system General performance considerationsBandwidth Frame rates Motion JpegFrame rates MPEG-4 Axis 231D/232D Technical Specifications Axis 231D IndexSnmp Socks Page Axis 231D/232D User’s Manual Rev