Axis Communications 231D, 232D user manual Video Image Problems

50AXIS 231D/232D - Troubleshooting

	Installation of additional ActiveX	Configure yourAXIS 231D/232D to use a Java applet for updating the images under
	component restricted or prohib-	Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more infor-
	ited	mation.
Video Image Problems
	Image too dark or too light.	See the help files on Video & Image Settings
	Problems uploading own files	There is only limited space available for the upload of your own files. Try deleting one or more
		existing files, to free up space.
	Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
		the frame rate or the upload period.
	Slow image update	Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of
		the AXIS 231D/232D.
	Slow performance	Slow performance may be caused by e.g. heavy network traffic, many users with access to unit,
		low performing client, use of features such as Event handling., Image rotation.
Bad	snapshot images
	Display incorrectly configured on	In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
	your workstation	Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Problems with the MPEG-4 format

	Lower frame rate than expected.	Check with the administrator that there is enough bandwidth available. Check also the settings
		for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-
		priate video object type can also affect the frame rate. See the online help for more informa-
		tion.
		Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode
		only I frames.
		Lower the image resolution.
		Reduce the number of applications running on the client computer.
	No MPEG-4 displayed in the	Check that the correct network interface is selected in the AMC control panel applet (network
	client.	tab).
		Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel
		applet (network tab).
		In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4
		decoder.
	No multicast MPEG-4 displayed	Check with your network administrator that the multicast addresses used by the
	in the client.	AXIS 231D/232D are valid for your network.
		Check with your network administrator to see if there is a firewall preventing viewing.
	Multicast MPEG-4 only accessi-	Check if your router supports multicasting, or if the router settings between the client and the
	ble by local clients.	server need to be configured. The TTL (Time To Live) value may need to be increased.
	Poor rendering of MPEG-4	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
	images.
Unexpected PTZ behavior
	Problem with hardware	Go to System Options > Maintenance > Dome Status and click Test to test the camera and
		dome mechanics for errors. Contact Axis Customer Services if you receive an error message as
		the result of this test.

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup