Axis Communications 231D, 232D user manual Emergency Recovery Procedure, Support

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48AXIS 231D/232D - Troubleshooting

Emergency Recovery Procedure

If power or the network connection to the AXIS 231D/232D is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Network LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label on the product casing.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of AXIS 231D/232D> <Serial number> temp ping -s 408 <IP address of AXIS 231D/232D>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 231D/232D> <Serial number> ping -l 408 -t <IP address of AXIS 231D/232D>

Note: the ping -lcommand is the lower-case letter (L)

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the AXIS 231D/232D’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis231d.bin or axis232d.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power LED and flashing green or amber on the Network LED.

5.Reinstall the AXIS 231D/232D.

If the emergency recovery procedure does not get the AXIS 231D/232D up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis Customer Services, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 231D/232D Network Dome Camera User’s Manual About This Document Table of contents Axis 231D/232D Axis 231D/232D Axis 232DHardware Inventory Hardware DescriptionConnection module connector Using the Network Dome Camera Accessing the Axis 231D/232DLive View Pan/Tilt/Zoom controls Click-in-imagePreset Positions Using CGI links to control PTZ devicesControl panel Pan/Tilt/Zoom Control Queue Video Streams Stream TypesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Configuring the Network Dome Camera Accessing the Setup ToolsOverview of the Setup Tools Video & Image Settings Image SettingsOverlay Settings Overlay Image SettingsGo to Setup Video & Image Overlay Image Video StreamImage Settings AdvancedOverlay image requirements Overlay image limitationsMPEG-4 Settings Live View Config Customizing the defaultLayout User Defined Links Live ViewCheck Show Custom Link Default Viewer Action ButtonsSequence Mode UpdateHtml Examples External VideoDome Configuration Preset PositionsGuard Tour Control Queue Event Configuration Event ServersHow to set up a triggered event Event TypesTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled event Scheduled EventClick Add scheduled on the Event types Motion Detection Port Status History SensitivitySystem Options SecurityIP Address Filtering Date & Time HttpsAxis 231D/232D System Options Network Basic TCP/IP Settings ServicesNetwork Advanced TCP/IP Settings DNS ConfigurationLink-Local Address NAT traversalSocks Smtp emailMaintenance UPnPRTP Multicast/MPEG-4 Ports & devices I/O PortsConfiguration SupportResetting to Factory Default Settings Using the Control ButtonAbout Switch off the Axis 231D/232D by disconnecting the power Connection Module Connection Module PinoutSchematic Diagram Axis 231D/232D I/O connectors and power Troubleshooting Checking the FirmwareUpdating the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial Actions Using ARP PingVideo Image Problems Technical Specifications ModelsPower Accessories General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Axis 231D/232D Technical Specifications Index Axis 231DSnmp Socks Page Axis 231D/232D User’s Manual Rev
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