Axis Communications AXIS 221 Troubleshooting, Checking the Firmware, Upgrading the Firmware

Page 50

50AXIS 221 - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 221. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 221 can be seen on the page Setup >

Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings should be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •If you suspect the firmware upgrade for the AXIS 221 has failed, always wait at least 5-10 min- utes before restarting the upgrade process.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•Always read the upgrade instructions available with each new release, before updating the firmware.

Image 50

Contents Axis 221 Network Camera User’s Manual About this Document Contents Axis Product Features Overview Rear panelLED indicators NetworkAccessing the Camera Access from a browserFocusing Setting the root passwordAccessing the camera from the Internet Live View Axis 221 Accessing the Camera Motion Jpeg Video StreamsVideo stream types How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Setup Tools Accessing the setup tools from a browserText Overlay Settings Video and Image SettingsImage Settings Image AppearanceTest Overlay/Mask SettingsVideo Stream Overlay/Mask TypeUpload and use an overlay Overlay image requirementsAdvanced settings Camera settingsMPEG-4 Settings Mjpeg Settings Live View Config Use custom settingsUser-defined Links Upload Own Web FilesOwn home ExampleAction Buttons Default Video FormatDefault Viewer Output ButtonsHtml Examples Sequence ModeViewer settings External VideoDefinitions Event ConfigurationEvent Servers Triggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered... on the Event TypesPre-trigger and Post-trigger buffers Scheduled EventSettings Camera TamperingMotion Detection Port Status History SensitivitySecurity IP Address Filtering System OptionsSecurity Users ReferralsSecurity Https Security Authentication process CA serversDate & Time Network Basic TCP/IP SettingsIP Address Configuration DNS Configuration Network Advanced TCP/IP SettingsServices NTP ConfigurationNAT Traversal Host Name ConfigurationLink-Local IPv4 Address Network Socks Network TrafficNetwork Smtp email Network QoS Quality of ServiceQoS Settings Network RTP Multicast/MPEG-4 Network SnmpNetwork UPnP Network BonjourSupport LED SettingsMaintenance Support OverviewAdvanced Logs & ReportsAbout Resetting to the Factory Default SettingsUsing the Reset Button Unit Connectors Terminal connectorTerminal connector pinout table Terminal connector schematic diagramSchematic Diagram Power terminal block and power connectors Power connectionsPower connector block RS-232 connector Checking the Firmware TroubleshootingBasic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Replacing the lens Removing and attaching the lensTechnical Specifications Frame rateCasing Applications General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Page Index Axis 221 IndexRtsp