Axis Communications AXIS 221 Status and Network indicator LEDs are flashing red rapidly

Page 54

54AXIS 221 - Troubleshooting

 

Poor rendering of MPEG-4 images.

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to

 

 

enable Advanced Video Rendering. This is done on the MPEG-4 tab in the AMC control

 

 

panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can

 

 

usually be downloaded from the manufacturer's web site.

 

 

If images are degrading, try decreasing the GOV length, see Advanced settings, on page

 

 

20.

 

Color saturation is different in MPEG-4

Modify the settings for your graphics adapter. Please see the adapter's documentation

 

and Motion JPEG.

for more information.

The

test image does not display as expected

 

 

 

 

 

Image settings.

Not all settings have an effect on the test image. For more information, see the help for

 

 

Image Settings.

The

Power indicator is not constantly lit

 

 

 

 

 

Faulty power supply.

Check that you are using an AXIS PS-K power supply.

The

 

Status and Network indicator LEDs are flashing red rapidly

 

 

 

 

Hardware failure.

Contact your Axis dealer.

The

 

Status indicator LED is flashing red and the camera is inaccessible

 

 

 

 

A firmware upgrade has been inter-

See the Emergency Recovery Procedure, on page 51 above.

 

rupted or the firmware has otherwise

 

 

been damaged.

 

Poor quality snapshot images

 

 

 

 

 

Screen incorrectly configured on your

In Display Properties, configure your screen to show at least 65000 colors, i.e. at least

 

workstation.

16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.

Browser freezes

 

 

 

 

 

Netscape 7.x or Mozilla 1.4 (or later)

Lower the image resolution.

 

can sometimes freeze on a slow com-

 

 

puter.

 

Problems uploading files

 

 

 

 

 

Limited space.

There is only limited space available for the upload of your own files. Try deleting one

 

 

or more existing files, to free up space.

 

Missing images in uploads.

This can occur when trying to use a larger image buffer than is actually available. Try

 

 

lowering the frame rate or the upload period.

Overlay is not displayed

 

 

 

 

 

Incorrect size or location of overlay.

The overlay may have been positioned incorrectly. Refer to the online help for informa-

 

 

tion on the limitations when using image overlays and privacy masks.

Motion Detection triggers unexpectedly

 

 

 

 

 

Changes in luminance.

Motion detection is based upon changes in luminance in the image. This means that if

 

 

there are sudden changes in the lighting, motion detection may be mistakenly trig-

 

 

gered. Lower the sensitivity setting to avoid problems with luminance.

 

 

 

For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents Axis 221 Network Camera User’s Manual About this Document Contents Axis Product Features Overview Rear panelLED indicators NetworkAccessing the Camera Access from a browserSetting the root password Accessing the camera from the InternetFocusing Live View Axis 221 Accessing the Camera Video Streams Video stream typesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsOther methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Setup Tools Accessing the setup tools from a browserText Overlay Settings Video and Image SettingsImage Settings Image AppearanceTest Overlay/Mask SettingsVideo Stream Overlay/Mask TypeUpload and use an overlay Overlay image requirementsAdvanced settings Camera settingsMPEG-4 Settings Mjpeg Settings Live View Config Use custom settingsUser-defined Links Upload Own Web FilesOwn home ExampleAction Buttons Default Video FormatDefault Viewer Output ButtonsHtml Examples Sequence ModeViewer settings External VideoEvent Configuration Event ServersDefinitions Triggered Event Configuring Event TypesHow to set up a triggered event Click Add triggered... on the Event TypesPre-trigger and Post-trigger buffers Scheduled EventSettings Camera TamperingMotion Detection Port Status History SensitivitySecurity IP Address Filtering System OptionsSecurity Users ReferralsSecurity Https Security Authentication process CA serversNetwork Basic TCP/IP Settings IP Address ConfigurationDate & Time DNS Configuration Network Advanced TCP/IP SettingsServices NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressNAT Traversal Network Socks Network TrafficNetwork QoS Quality of Service QoS SettingsNetwork Smtp email Network RTP Multicast/MPEG-4 Network SnmpNetwork UPnP Network BonjourSupport LED SettingsMaintenance Support OverviewAdvanced Logs & ReportsResetting to the Factory Default Settings Using the Reset ButtonAbout Unit Connectors Terminal connectorTerminal connector pinout table Terminal connector schematic diagramPower connections Power connector blockSchematic Diagram Power terminal block and power connectors RS-232 connector Checking the Firmware TroubleshootingBasic Configuration Upgrading the FirmwareEmergency Recovery Procedure Axis SupportSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Replacing the lens Removing and attaching the lensTechnical Specifications Frame rateCasing Applications General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Page Index Axis 221 IndexRtsp