Axis Communications AXIS 221 user manual Emergency Recovery Procedure, Axis Support

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AXIS 221 - Troubleshooting 51

Emergency Recovery Procedure

If power to the AXIS 221 is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of AXIS 221> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 221> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis221.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the AXIS 221.

6.Windows - From a command/DOS prompt, type the following if you are using a DHCP server:

arp -d <IP address of AXIS 221>

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 221 Network Camera User’s Manual About this Document Contents Axis Product Features Rear panel OverviewNetwork LED indicatorsAccess from a browser Accessing the CameraSetting the root password Accessing the camera from the InternetFocusing Live View Axis 221 Accessing the Camera Video Streams Video stream typesMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Other methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Accessing the setup tools from a browser Setup ToolsImage Appearance Video and Image SettingsImage Settings Text Overlay SettingsOverlay/Mask Type Overlay/Mask SettingsVideo Stream TestOverlay image requirements Upload and use an overlayCamera settings Advanced settingsMPEG-4 Settings Mjpeg Settings Use custom settings Live View ConfigExample Upload Own Web FilesOwn home User-defined LinksOutput Buttons Default Video FormatDefault Viewer Action ButtonsExternal Video Sequence ModeViewer settings Html ExamplesEvent Configuration Event ServersDefinitions Click Add triggered... on the Event Types Configuring Event TypesHow to set up a triggered event Triggered EventScheduled Event Pre-trigger and Post-trigger buffersCamera Tampering SettingsMotion Detection History Sensitivity Port StatusReferrals System OptionsSecurity Users Security IP Address FilteringSecurity Https Security CA servers Authentication processNetwork Basic TCP/IP Settings IP Address ConfigurationDate & Time NTP Configuration Network Advanced TCP/IP SettingsServices DNS ConfigurationHost Name Configuration Link-Local IPv4 AddressNAT Traversal Network Traffic Network SocksNetwork QoS Quality of Service QoS SettingsNetwork Smtp email Network Bonjour Network SnmpNetwork UPnP Network RTP Multicast/MPEG-4Support Overview LED SettingsMaintenance SupportLogs & Reports AdvancedResetting to the Factory Default Settings Using the Reset ButtonAbout Terminal connector Unit ConnectorsTerminal connector schematic diagram Terminal connector pinout tablePower connections Power connector blockSchematic Diagram Power terminal block and power connectors RS-232 connector Upgrading the Firmware TroubleshootingBasic Configuration Checking the FirmwareAxis Support Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsVideo/Image problems general Status and Network indicator LEDs are flashing red rapidly Removing and attaching the lens Replacing the lensFrame rate Technical SpecificationsCasing Applications Optimizing your system General performance considerationsBandwidth Frame rates Motion Jpeg and MPEG-4Glossary of Terms Page Axis 221 Index IndexRtsp