Axis Communications 216FD/FD-V user manual Emergency Recovery Procedure, Axis Support

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AXIS 216FD/FD-V - Troubleshooting 49

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis216fd.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a detailed description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 216FD/FD-V Fixed Dome Network Camera User’s Manual About this Document Safety Notice Battery Replacement Contents Axis 216FD/FD-V Key features Product overviewModels DescriptionOverview LEDLED indicators LEDAccessing the Camera Access from a browserSetting the Password Accessing the camera from the InternetAdjusting the image Live View AMC audio controls How to stream MPEG-4 Video StreamsMPEG-4 clients Motion JpegAxis Media Control AMC QuickTime & Real PlayerAlternative methods of accessing the video stream Configuration Accessing the Setup toolsAxis Media Control Video & Image settings Image AppearanceText Overlay Settings Advanced Camera SettingsVideo Stream Overlay/MaskAdvanced MPEG-4 Settings GOV Settings Low Light BehaviorBit Rate Control Audio Settings Enable AudioAudio Audio mode Audio ChannelsAudio Input Audio Output Live View Config LayoutCustomizing the default Upload Own Web FilesOwn Home Default Video Format Default ViewerAction Buttons Output ButtonsSequence Mode AMC SettingsHtml Examples External VideoEvent Configuration Event ServersDefinitions Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status Object SizeSystem Options SecurityIP Address Filtering Referrals802.1x Network Admission Control HttpsAuthentication process RadiusNetwork Basic TCP/IP Settings IP Address ConfigurationDate & Time CA serversNetwork Advanced TCP/IP Settings ServicesDNS Configuration NTP Configuration Host Name ConfigurationLink-Local Address NAT traversal port mappingRtsp QoS Quality of service QoS SettingsNetwork Traffic Smtp email UPnPLED Settings MaintenanceBonjour Ports & DevicesConfiguration SupportResetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Terminal connectorPinout and Interface Terminal Connector Troubleshooting Setup Basic ConfigurationGo to Setup Checking the FirmwareEmergency Recovery Procedure Axis SupportSymptoms, Possible Causes and Remedial Actions Camera is accessible locally, but not externallyBrowser Power indicator is not constantly lit Camera is inaccessibleUsers Decode only I framesProblems uploading files Audio volume too low/highIs enabled under System Options Date & Time No audioTechnical Specifications IlluminationClock Software General performance considerations Optimizing your systemBandwidth Glossary of Terms Axis 216FD/FD-V Glossary of TermsAllowed to enter Half-duplex See Full-duplexVOP See VOP Megapixel See PixelAxis 216FD/FD-V Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network Index AMCSnmp

216FD/FD-V specifications

Axis Communications has established itself as a leader in network video solutions, and the Axis 216FD/FD-V series is a prime example of their commitment to innovation and quality. This series of fixed dome network cameras blends advanced technology with a robust design, making it suitable for a variety of surveillance needs.

One of the standout features of the Axis 216FD/FD-V cameras is their impressive image quality. Equipped with a 1/2.8” progressive scan RGB CMOS sensor, these cameras deliver high-definition video at a resolution of up to 1080p. This ensures that every detail is captured, whether in broad daylight or in low-light conditions, thanks to the cameras' exceptional low-light performance. The ability to produce clear images in diverse lighting situations makes them ideal for installation in various environments such as retail spaces, transportation hubs, and public venues.

In addition to high-definition video, the Axis 216FD/FD-V series also offers advanced video analytics, which can help users gain deeper insights into their surveillance data. Features like motion detection and tampering alarm capabilities enhance security by alerting users to any suspicious activity. Moreover, the built-in Axis Zipstream technology reduces bandwidth and storage requirements without compromising image quality, making it an efficient choice for businesses looking to minimize costs.

The design of the Axis 216FD/FD-V cameras is another highlight. Featuring a discreet, compact dome form factor, they can be seamlessly integrated into various environments. Their vandal-resistant casing maximizes durability, ensuring reliable operation even in high-risk areas. The cameras are also IP66-rated, providing protection against dust and harsh weather conditions, an essential characteristic for outdoor surveillance.

Installation and integration are made easy with the Axis 216FD/FD-V series. The cameras support Power over Ethernet (PoE), allowing for simpler connectivity and reducing the need for additional power cabling. Additionally, they are compatible with Axis Camera Management software, facilitating efficient management and configuration.

In summary, the Axis 216FD/FD-V series offers a compelling combination of features and technologies. With its high-definition image quality, intelligent video analytics, durable design, and easy installation, this series represents a versatile solution for modern surveillance needs, reaffirming Axis Communications’ status as a pioneer in the field of network video surveillance.
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