Axis Communications 216FD/FD-V Problems uploading files, No audio, Audio volume too low/high

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AXIS 216FD/FD-V - Troubleshooting 52

Netscape 7.x or Mozilla 1.4 (or later)

Lower the image resolution.

can sometimes freeze on a slow com-

 

puter

 

 

 

Problems uploading files

 

 

 

Limited space

There is only limited space available for the upload of your own files. Try deleting existing

 

files to free up space.

 

 

Motion Detection triggers unexpectedly

 

 

 

Changes in luminance

Motion detection is based upon changes in luminance in the image. This means that if

 

there are sudden changes in the lighting, motion detection may be triggered mistakenly.

 

Lower the sensitivity setting to avoid problems with luminance.

 

 

No audio

 

 

 

Incorrect setup

Check the sound card in the PC. Ensure that the mute button is not pressed and the volume

 

settings are correct.

 

 

No audio or

Check that the correct Audio Input source is selected under Setup > Audio > Source. Select

very poor audio quality

Microphone for the internal microphone or for a connected external microphone. Select

 

Line for a connected line in source.

 

 

Audio volume too low/high

 

 

 

Volume settings incorrect

The volume of the microphone is either too high or too low. Change the volume for the

 

microphone in the toolbar on the Live View page.

 

 

Poor audio quality

 

 

 

Too many users

Too many users/clients connected to the camera may affect the sound quality adversely.

 

Try limiting the number of clients allowed to connect under Basic Configuration > Users.

 

 

CPU overloaded

Reduce the number of listeners and viewers and decrease the image resolution and com-

 

pression.

 

 

Unsynchronized audio and video

It is recommended that the camera's time setting is synchronized with an NTP Server. This

 

is enabled under System Options > Date & Time.

 

 

Distorted audio

Check that the correct Audio Input source is selected under Setup > Audio > Source. Select

 

Microphone for the internal microphone or for a connected external microphone. Select

 

Line for a connected line in source.

 

 

Stuttering audio

Audio break-up (stuttering audio) can be reduced using the Buffer slider control on the

 

Live View page. A higher level will reduce audio break-up, but may introduce a noticeable

 

lag in audio transmission.

 

 

For further assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents Axis 216FD/FD-V Fixed Dome Network Camera User’s Manual About this Document Safety Notice Battery Replacement Contents Axis 216FD/FD-V Description Key featuresProduct overview ModelsLED OverviewLED LED indicatorsAccess from a browser Accessing the CameraAccessing the camera from the Internet Setting the PasswordAdjusting the image Live View AMC audio controls Video Streams How to stream MPEG-4QuickTime & Real Player MPEG-4 clientsMotion Jpeg Axis Media Control AMCAlternative methods of accessing the video stream Configuration Accessing the Setup toolsAxis Media Control Image Appearance Video & Image settingsOverlay/Mask Text Overlay SettingsAdvanced Camera Settings Video StreamAdvanced MPEG-4 Settings GOV Settings Low Light BehaviorBit Rate Control Audio Settings Enable AudioAudio Audio mode Audio ChannelsAudio Input Audio Output Layout Live View ConfigCustomizing the default Upload Own Web FilesOwn Home Output Buttons Default Video FormatDefault Viewer Action ButtonsExternal Video Sequence ModeAMC Settings Html ExamplesEvent Configuration Event ServersDefinitions Click Add triggered on the Event types Configuring Event TypesHow to set up a triggered event Triggered EventScheduled Event Pre-trigger and Post-trigger buffersMotion Detection Object Size Port StatusReferrals System OptionsSecurity IP Address FilteringHttps 802.1x Network Admission ControlRadius Authentication processCA servers Network Basic TCP/IP SettingsIP Address Configuration Date & TimeNetwork Advanced TCP/IP Settings ServicesDNS Configuration NAT traversal port mapping NTP ConfigurationHost Name Configuration Link-Local AddressRtsp QoS Quality of service QoS SettingsNetwork Traffic UPnP Smtp emailPorts & Devices LED SettingsMaintenance BonjourSupport ConfigurationResetting to the Factory Default Settings Using the Control ButtonAdvanced I/O Terminal Connector Terminal connectorPinout and Interface Terminal Connector Checking the Firmware TroubleshootingSetup Basic Configuration Go to SetupAxis Support Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Camera is accessible locally, but not externallyBrowser Decode only I frames Power indicator is not constantly litCamera is inaccessible UsersNo audio Problems uploading filesAudio volume too low/high Is enabled under System Options Date & TimeIllumination Technical SpecificationsClock Software Optimizing your system General performance considerationsBandwidth Axis 216FD/FD-V Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Allowed to enterMegapixel See Pixel VOP See VOPAxis 216FD/FD-V Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network AMC IndexSnmp

216FD/FD-V specifications

Axis Communications has established itself as a leader in network video solutions, and the Axis 216FD/FD-V series is a prime example of their commitment to innovation and quality. This series of fixed dome network cameras blends advanced technology with a robust design, making it suitable for a variety of surveillance needs.

One of the standout features of the Axis 216FD/FD-V cameras is their impressive image quality. Equipped with a 1/2.8” progressive scan RGB CMOS sensor, these cameras deliver high-definition video at a resolution of up to 1080p. This ensures that every detail is captured, whether in broad daylight or in low-light conditions, thanks to the cameras' exceptional low-light performance. The ability to produce clear images in diverse lighting situations makes them ideal for installation in various environments such as retail spaces, transportation hubs, and public venues.

In addition to high-definition video, the Axis 216FD/FD-V series also offers advanced video analytics, which can help users gain deeper insights into their surveillance data. Features like motion detection and tampering alarm capabilities enhance security by alerting users to any suspicious activity. Moreover, the built-in Axis Zipstream technology reduces bandwidth and storage requirements without compromising image quality, making it an efficient choice for businesses looking to minimize costs.

The design of the Axis 216FD/FD-V cameras is another highlight. Featuring a discreet, compact dome form factor, they can be seamlessly integrated into various environments. Their vandal-resistant casing maximizes durability, ensuring reliable operation even in high-risk areas. The cameras are also IP66-rated, providing protection against dust and harsh weather conditions, an essential characteristic for outdoor surveillance.

Installation and integration are made easy with the Axis 216FD/FD-V series. The cameras support Power over Ethernet (PoE), allowing for simpler connectivity and reducing the need for additional power cabling. Additionally, they are compatible with Axis Camera Management software, facilitating efficient management and configuration.

In summary, the Axis 216FD/FD-V series offers a compelling combination of features and technologies. With its high-definition image quality, intelligent video analytics, durable design, and easy installation, this series represents a versatile solution for modern surveillance needs, reaffirming Axis Communications’ status as a pioneer in the field of network video surveillance.