Axis Communications 216FD/FD-V Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 216FD/FD-V - Troubleshooting 48

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 216FD/FD-V. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page

Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the fea- tures are available in the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with each new release, before upgrading the firmware.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techs up

2.Go to Setup >

System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes:

•After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.

•The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis Web site at www.axis.com for more information.

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Contents Axis 216FD/FD-V Fixed Dome Network Camera User’s Manual About this Document Safety Notice Battery Replacement Contents Axis 216FD/FD-V Description Key featuresProduct overview ModelsLED OverviewLED LED indicatorsAccess from a browser Accessing the CameraAccessing the camera from the Internet Setting the PasswordAdjusting the image Live View AMC audio controls Video Streams How to stream MPEG-4QuickTime & Real Player MPEG-4 clientsMotion Jpeg Axis Media Control AMCAlternative methods of accessing the video stream Axis Media Control ConfigurationAccessing the Setup tools Image Appearance Video & Image settingsOverlay/Mask Text Overlay SettingsAdvanced Camera Settings Video StreamBit Rate Control Advanced MPEG-4 Settings GOV SettingsLow Light Behavior Audio Audio SettingsEnable Audio Audio Input Audio modeAudio Channels Audio Output Layout Live View ConfigOwn Home Customizing the defaultUpload Own Web Files Output Buttons Default Video FormatDefault Viewer Action ButtonsExternal Video Sequence ModeAMC Settings Html ExamplesDefinitions Event ConfigurationEvent Servers Click Add triggered on the Event types Configuring Event TypesHow to set up a triggered event Triggered EventScheduled Event Pre-trigger and Post-trigger buffersMotion Detection Object Size Port StatusReferrals System OptionsSecurity IP Address FilteringHttps 802.1x Network Admission ControlRadius Authentication processCA servers Network Basic TCP/IP SettingsIP Address Configuration Date & TimeDNS Configuration Network Advanced TCP/IP SettingsServices NAT traversal port mapping NTP ConfigurationHost Name Configuration Link-Local AddressRtsp Network Traffic QoS Quality of serviceQoS Settings UPnP Smtp emailPorts & Devices LED SettingsMaintenance BonjourSupport ConfigurationAdvanced Resetting to the Factory Default SettingsUsing the Control Button Pinout and Interface I/O Terminal ConnectorTerminal connector Terminal Connector Checking the Firmware TroubleshootingSetup Basic Configuration Go to SetupAxis Support Emergency Recovery ProcedureBrowser Symptoms, Possible Causes and Remedial ActionsCamera is accessible locally, but not externally Decode only I frames Power indicator is not constantly litCamera is inaccessible UsersNo audio Problems uploading filesAudio volume too low/high Is enabled under System Options Date & TimeIllumination Technical SpecificationsClock Software Optimizing your system General performance considerationsBandwidth Axis 216FD/FD-V Glossary of Terms Glossary of TermsHalf-duplex See Full-duplex Allowed to enterMegapixel See Pixel VOP See VOPAxis 216FD/FD-V Glossary of Terms SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network AMC IndexSnmp

216FD/FD-V specifications

Axis Communications has established itself as a leader in network video solutions, and the Axis 216FD/FD-V series is a prime example of their commitment to innovation and quality. This series of fixed dome network cameras blends advanced technology with a robust design, making it suitable for a variety of surveillance needs.

One of the standout features of the Axis 216FD/FD-V cameras is their impressive image quality. Equipped with a 1/2.8” progressive scan RGB CMOS sensor, these cameras deliver high-definition video at a resolution of up to 1080p. This ensures that every detail is captured, whether in broad daylight or in low-light conditions, thanks to the cameras' exceptional low-light performance. The ability to produce clear images in diverse lighting situations makes them ideal for installation in various environments such as retail spaces, transportation hubs, and public venues.

In addition to high-definition video, the Axis 216FD/FD-V series also offers advanced video analytics, which can help users gain deeper insights into their surveillance data. Features like motion detection and tampering alarm capabilities enhance security by alerting users to any suspicious activity. Moreover, the built-in Axis Zipstream technology reduces bandwidth and storage requirements without compromising image quality, making it an efficient choice for businesses looking to minimize costs.

The design of the Axis 216FD/FD-V cameras is another highlight. Featuring a discreet, compact dome form factor, they can be seamlessly integrated into various environments. Their vandal-resistant casing maximizes durability, ensuring reliable operation even in high-risk areas. The cameras are also IP66-rated, providing protection against dust and harsh weather conditions, an essential characteristic for outdoor surveillance.

Installation and integration are made easy with the Axis 216FD/FD-V series. The cameras support Power over Ethernet (PoE), allowing for simpler connectivity and reducing the need for additional power cabling. Additionally, they are compatible with Axis Camera Management software, facilitating efficient management and configuration.

In summary, the Axis 216FD/FD-V series offers a compelling combination of features and technologies. With its high-definition image quality, intelligent video analytics, durable design, and easy installation, this series represents a versatile solution for modern surveillance needs, reaffirming Axis Communications’ status as a pioneer in the field of network video surveillance.