Axis Communications AXIS 214 PTZ user manual Symptoms, Possible Causes and Remedial Actions

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AXIS 214 PTZ - Troubleshooting 53

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

 

Using ARP and Ping

 

The IP address must be set within two minutes after the power has been applied to the

 

 

 

AXIS 214 PTZ, restart the server and try again. Also, make sure the ping length is set to

 

 

 

408.

 

The AXIS 214 PTZ is located on

 

If the IP address intended for the AXIS 214 PTZ and the IP address of your computer are

 

a different subnet

 

located on different subnets, you will not be able to set the IP address. Contact your net-

 

 

 

work administrator for an IP address on the same subnet as the computer you are per-

 

 

 

forming the installation from.

 

The IP address is being used by

 

Disconnect power from the AXIS 214 PTZ.

 

another device

 

Run the Ping command (in a Command/DOS window, type ping and the IP address of the

 

 

 

unit).

 

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that

 

 

 

the IP address may already be in use by another device on your network. You must obtain

 

 

 

a new IP address and reinstall the unit.

 

 

 

If you receive: Request timed out - this means that the IP address is available for use

 

 

 

with your AXIS 214 PTZ. In this case, check all cabling and reinstall the unit.

The

AXIS 214 PTZ cannot be accessed from a browser

 

 

 

 

The IP address has been

 

1) Move the AXIS 214 PTZ to an isolated network or to one with no DHCP or BOOTP

 

changed by DHCP

 

server. Set the IP address again, using the ARP Ping command.

 

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to

 

 

 

the main network. The unit now has a fixed IP address that will not change.

 

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

 

required service and then configure IP address change notification from the network set-

 

 

 

tings. Return the unit to the main network. The unit will now have a dynamic IP address,

 

 

 

but will notify you if the address changes.

 

Other networking problems

 

Test the network cable by connecting it to another network device, then Ping that device

 

 

 

from your workstation.

Cannot send notifications, uploads,

alarms, etc, to a destination outside the local network.

 

 

 

 

Firewall protection

The AXIS 214 PTZ can be configured to use a SOCKS server to reach networks on the other

 

 

 

side of a firewall/proxy server.

Your AXIS 214 PTZ is accessible locally, but not externally

 

 

 

 

Firewall protection

 

Check the Internet firewall with your system administrator.

 

Default routers required

 

Check if you need to configure the default router settings.

 

A firmware upgrade has been

 

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility

 

interrupted or the firmware

 

or ARP and Ping,

 

has in some other way been

 

Then, from a Web browser, access the unit and download the latest firmware to the prod-

 

damaged

 

 

 

uct, see Updating the Firmware, on page 51.

 

 

 

Problems with the MPEG-4 format

 

 

 

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (net-

 

client.

work tab).

 

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control

 

 

 

panel applet (network tab).

 

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default

 

 

 

MPEG-4 decoder.

 

No multicast MPEG-4 dis-

Check with your network administrator that the multicast addresses used by the

 

played in the client.

AXIS 214 PTZ are valid for your network.

 

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

Multicast MPEG-4 only acces-

Check if your router supports multicasting, or if the router settings between the client

 

sible by local clients.

and the server need to be configured. The TTL (Time To Live) value may need to be

 

 

 

increased.

 

 

 

 

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Contents Axis 214 PTZ About this Document Table of contents Axis 214 PTZ Index Product Description Status Rear panelAxis 214 PTZ Product Description Setting the password for root Accessing the cameraAccessing the camera from a browser Accessing the camera from the Internet Live View Control panel Pan/Tilt/Zoom controlsServer push not available for Microsoft Internet Explorer Viewer controlsQuickTime Java appletStill Image PTZ Control QueueMotion Jpeg Video and Audio StreamsVideo Stream Types MPEG-4 protocols and communication methods Audio Stream TypesRTP/RTSP/HTTP or RTP/RTSP/HTTPS How to stream MPEG-4Axis Media Control Using Motion Jpeg Other methods of accessing the video streamUsing MPEG-4 Other MPEG-4 clientsQuickTime/Windows Media Player Accessing the Audio StreamsAccessing the setup tools from a browser Setup ToolsImage Appearance Video & Image settingsOverlay Image Settings Overlay SettingsGo to Setup Video & Image Overlay Image Video StreamImage Formats Image Size Overlay image requirementsImage Settings Advanced Camera Settings Lighting ConditionsMPEG-4 Audio Channels Enable AudioAudio Audio Output Audio InputNoise canceller threshold value Noise canceller attenuation Advanced Audio SettingsAxis 214 PTZ Audio Layout Live View ConfigUse custom settings Own Home Upload Own Web FilesUser Defined Links Check Show Custom LinkPlease use the online help for details Html Examples Preset Positions PTZ ConfigurationSequence Mode Advanced LimitsControl Queue Event Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled eventScheduled Event Click Add scheduled on the Event typesMotion Detection Configuring Motion DetectionMotion Detection Parameters Port StatusSecurity IP Address Filter System OptionsSecurity Users Date & Time Security HttpsServices Network Basic TCP/IP SettingsDNS Configuration Network Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationNetwork Traffic Network SocksNAT Traversal port mapping Network Smtp email MaintenanceNetwork Snmp Network UPnPAdvanced ConfigurationSupport Using the Control Button Resetting to the factory default settingsInputs and outputs ConnectionsConnecting audio equipment Setup Basic Configuration TroubleshootingChecking the Firmware Updating the FirmwareSupport Using ARP and Ping Symptoms, Possible Causes and Remedial ActionsSnapshot images Poor performance Video compression Technical SpecificationsPower Axis 214 PTZ PAL delivers the following file sizes Optimizing your system General performance considerationsFrame rates MPEG-4 Frame rates Motion JpegBandwidth Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 214 PTZ Glossary of Terms Rtcp offers quality-of-service feedback from receivers to URL Uniform Resource Locator An address on the network Axis 214 PTZ Glossary of Terms Axis 214 PTZ Index IndexSmtp

AXIS 214 PTZ specifications

Axis Communications, a pioneer in network video solutions, has made significant strides with the release of its AXIS 214 PTZ camera. This robust camera is designed for professional applications requiring remote pan, tilt, and zoom capabilities, providing excellent versatility and control in surveillance scenarios.

One of the standout features of the AXIS 214 PTZ is its ability to deliver high-quality video with a resolution of up to 720x480 pixels. This ensures that users are able to capture clear and detailed footage, which is essential for effective monitoring and incident identification. The camera also has a wide dynamic range, allowing it to perform well in varying lighting conditions, which can often be a challenge in outdoor settings.

The PTZ function allows users to control the camera's movement remotely, making it possible to monitor large areas with just one device. It can pan a full 360 degrees and has a tilt range that enables it to cover a significant vertical span. Coupled with a 10x optical zoom, users can focus in on specific details, whether it be a facial recognition task, reading a license plate, or just monitoring activity in a specific area.

In terms of connectivity, the AXIS 214 PTZ is equipped with Power over Ethernet (PoE), enabling both power and data to be transmitted over a single cable. This simplifies installation and can reduce installation costs, as the need for separate power sources is eliminated.

Axis’s proprietary technologies enhance the AXIS 214 PTZ's functionality. The camera features Axis’ Zipstream technology, which optimizes bandwidth and storage consumption without compromising video quality. This is particularly beneficial for users managing multiple cameras across large facilities, as it helps to efficiently store and retrieve crucial footage.

Moreover, the camera is designed with weather resistance in mind. With an IP66 rating, it can withstand tough environmental conditions, making it suitable for outdoor use. This durability means users can rely on it in various weather scenarios, from rain to extreme temperatures.

In summary, the Axis Communications AXIS 214 PTZ is a feature-rich surveillance solution that combines high-quality imaging, remote control capabilities, efficient power management, and resilient construction. Its advanced functionalities make it an ideal choice for organizations looking to enhance security and monitoring in diverse settings.
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