Axis Communications AXIS 214 PTZ user manual Snapshot images

Page 54

54AXIS 214 PTZ - Troubleshooting

 

Poor rendering of MPEG-4

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

images

If text overlays are blurred, or if there are other rendering problems, you may need to

 

 

enable Advanced Video Rendering from the MPEG-4 tab in the AMC control panel applet.

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usu-

 

 

ally be downloaded from the manufacturer's website.

 

Color saturation is different in

Modify the settings for your graphics adapter. Please see the adapter's documentation for

 

MPEG-4 and Motion JPEG.

more information.

 

Lower frame rate than

Reduce number of applications running on the client computer.

 

expected.

Check with the system administrator that there is enough bandwidth available. See also

 

 

the online help.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to

 

 

Decode only I frames.

 

 

Lower the image resolution.

 

Image degeneration.

Decrease the GOV length, see the online help for more information.

No

images displayed in the Web

interface

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to

 

(Internet Explorer only)

allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is

 

 

installed on your workstation.

 

Installation of additional

Configure your AXIS 214 PTZ to use a Java applet for updating the images under

 

ActiveX component restricted

Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more

 

or prohibited

information.

Video Image Problems

 

 

 

 

 

Image too dark or too light

See the help on Video & Image Settings.

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or

 

 

more existing files, to free up space.

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try low-

 

 

ering the frame rate or the upload period.

 

Slow image update

Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the perfor-

 

 

mance of the AXIS 214 PTZ.

 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, many users with access to

 

 

unit, low performing client, use of features such as Event handling., Image rotation.

Bad

snapshot images

 

Display incorrectly configured on your workstation

Audio problems

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

No audio

Check that:

 

• PC sound card, speakers and microphone are correctly connected

 

• the Mute button is not pressed

 

• the volume in and volume out settings are correct

 

• all cabling is connected

 

• the value of the Post Content Length in your proxy server is 1MB or more. You may

 

need to contact your system administrator to do this.

No full-duplex function

Incorrect configuration. Check the setting in the camera’s Setup pages.

 

Sound card does not support full-duplex. For information on how to check if your sound

 

card supports full-duplex, please visit www.axis.com and see the support section for Axis

 

camera products.

 

 

Image 54
Contents Axis 214 PTZ About this Document Table of contents Axis 214 PTZ Index Product Description Rear panel StatusAxis 214 PTZ Product Description Accessing the camera Accessing the camera from a browserSetting the password for root Accessing the camera from the Internet Live View Pan/Tilt/Zoom controls Control panelQuickTime Viewer controlsServer push not available for Microsoft Internet Explorer Java appletPTZ Control Queue Still ImageVideo and Audio Streams Video Stream TypesMotion Jpeg Audio Stream Types MPEG-4 protocols and communication methodsHow to stream MPEG-4 Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Using MPEG-4 Other methods of accessing the video streamUsing Motion Jpeg Other MPEG-4 clientsAccessing the Audio Streams QuickTime/Windows Media PlayerSetup Tools Accessing the setup tools from a browserVideo & Image settings Image AppearanceGo to Setup Video & Image Overlay Image Overlay SettingsOverlay Image Settings Video StreamOverlay image requirements Image Formats Image SizeAdvanced Camera Settings Lighting Conditions Image SettingsMPEG-4 Enable Audio AudioAudio Channels Audio Input Audio OutputAdvanced Audio Settings Noise canceller threshold value Noise canceller attenuationAxis 214 PTZ Audio Live View Config Use custom settingsLayout User Defined Links Upload Own Web FilesOwn Home Check Show Custom LinkPlease use the online help for details Html Examples Sequence Mode PTZ ConfigurationPreset Positions Advanced LimitsControl Queue Event Configuration Event ServersTriggered Event How to set up a triggered eventEvent Types Click Add triggered on the Event typesScheduled Event How to set up a scheduled eventPre-trigger and Post-trigger buffers Click Add scheduled on the Event typesConfiguring Motion Detection Motion DetectionPort Status Motion Detection ParametersSystem Options Security UsersSecurity IP Address Filter Security Https Date & TimeNetwork Basic TCP/IP Settings ServicesNTP Configuration Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNetwork Socks NAT Traversal port mappingNetwork Traffic Network Snmp MaintenanceNetwork Smtp email Network UPnPConfiguration SupportAdvanced Resetting to the factory default settings Using the Control ButtonConnections Inputs and outputsConnecting audio equipment Checking the Firmware TroubleshootingSetup Basic Configuration Updating the FirmwareSupport Symptoms, Possible Causes and Remedial Actions Using ARP and PingSnapshot images Poor performance Technical Specifications Video compressionPower Axis 214 PTZ PAL delivers the following file sizes General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Glossary of Terms Compression See Image Compression Half-duplex See Full-duplex Axis 214 PTZ Glossary of Terms Rtcp offers quality-of-service feedback from receivers to URL Uniform Resource Locator An address on the network Axis 214 PTZ Glossary of Terms Index Axis 214 PTZ IndexSmtp

AXIS 214 PTZ specifications

Axis Communications, a pioneer in network video solutions, has made significant strides with the release of its AXIS 214 PTZ camera. This robust camera is designed for professional applications requiring remote pan, tilt, and zoom capabilities, providing excellent versatility and control in surveillance scenarios.

One of the standout features of the AXIS 214 PTZ is its ability to deliver high-quality video with a resolution of up to 720x480 pixels. This ensures that users are able to capture clear and detailed footage, which is essential for effective monitoring and incident identification. The camera also has a wide dynamic range, allowing it to perform well in varying lighting conditions, which can often be a challenge in outdoor settings.

The PTZ function allows users to control the camera's movement remotely, making it possible to monitor large areas with just one device. It can pan a full 360 degrees and has a tilt range that enables it to cover a significant vertical span. Coupled with a 10x optical zoom, users can focus in on specific details, whether it be a facial recognition task, reading a license plate, or just monitoring activity in a specific area.

In terms of connectivity, the AXIS 214 PTZ is equipped with Power over Ethernet (PoE), enabling both power and data to be transmitted over a single cable. This simplifies installation and can reduce installation costs, as the need for separate power sources is eliminated.

Axis’s proprietary technologies enhance the AXIS 214 PTZ's functionality. The camera features Axis’ Zipstream technology, which optimizes bandwidth and storage consumption without compromising video quality. This is particularly beneficial for users managing multiple cameras across large facilities, as it helps to efficiently store and retrieve crucial footage.

Moreover, the camera is designed with weather resistance in mind. With an IP66 rating, it can withstand tough environmental conditions, making it suitable for outdoor use. This durability means users can rely on it in various weather scenarios, from rain to extreme temperatures.

In summary, the Axis Communications AXIS 214 PTZ is a feature-rich surveillance solution that combines high-quality imaging, remote control capabilities, efficient power management, and resilient construction. Its advanced functionalities make it an ideal choice for organizations looking to enhance security and monitoring in diverse settings.