Axis Communications 241Q user manual Emergency recovery procedure, Support

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54AXIS 241Q/241S - Troubleshooting

Emergency recovery procedure

If power or the network connection to the Axis video server is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the underside label on the product casing.

1.UNIX/Linux - From the command line, type the following: arp -s <IP address of Axis video server> <Serial number> temp ping -s 408 <IP address of Axis video server>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of Axis video server> <Serial number> ping -l 408 -t <IP address of Axis video server>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a web browser and type in the Axis video server’s IP address. In the page that appears, use the Browse button to select the file (for example, axis241q.bin). Then click the Load button to restart the upgrade process.

4.After the upgrade is complete (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the Axis video server.

If the emergency recovery procedure does not get the Axis video server up and running again, please contact Axis support at www.axis.com/techsup/

Support

If you contact Axis support, please help us resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Contents Axis 241Q/241S Video Server User’s Manual About This Document Page Axis 241Q/241S Axis 241Q/241S Product description Network LED indicatorsPower StatusRear panel Switches & connectorsSwitch Description Video inputAxis 241Q/241S Product description Using Axis 241Q/241S Accessing the video serverAxis 241Q/241S Using Axis 241Q/241S Live ViewAxis 241Q/241S Using Axis 241Q/241S Video streams Video stream typesMotion Jpeg How to stream MPEG-4 MPEG-4 protocols and communication methodsAxis Media Control AMC Other methods of accessing the video stream RTP/RTSP/HTTP or RTP/RTSP/HTTPSOther MPEG-4 clients Configuring the video server Accessing the Setup toolsText Overlay Settings Video & image settingsImage settings Image AppearanceVideo source settings AdvancedQuad Stream settings Axis 241Q only Mjpeg settingsOverlay Settings Overlay/Mask settings Use a Privacy Mask Overlay image requirementsOverlay image limitations Image Formats Image SizeLive View Config LayoutDefault Live View Video Axis 241Q only Modify the Axis LookOwn Home Viewer Settings Default Video FormatDefault Viewer Action ButtonsExternal Video Sequence ModeHtml Examples Output ButtonsEvent Types Event configurationEvent Servers Event typeHow to set up a triggered event Triggered EventHow to set up a scheduled event Pre-trigger and post-trigger buffersScheduled event Camera tampering Motion detectionHow to configure Motion Detection Object SizePort status Installing PTZ devices Pan Tilt ZoomPTZ configuration Preset positionsPTZ controls Video sources Tilt bar relative Control panel Using CGI links to control PTZ devicesPTZ control modes Guard tourAdvanced Control QueueUsers System optionsSecurity IP Address FilterIeee 802.1x Network Admission Control Axis 241Q/241S System optionsAuthentication process CA serversNetwork Basic TCP/IP settings Date & timeDNS configuration Network Advanced TCP/IP settingsServices NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Network Traffic QoS Quality of service QoS SettingsSmtp email Bonjour UPnPRTP Multicast/MPEG-4 Ports & devicesSupport Overview MaintenanceSupport System OverviewConfiguration Resetting to the factory default settings Using the Control ButtonUnit connectors D-Sub connectorPin I/O terminal connector Pin Function DescriptionSchematic diagram I/O terminal connector COM ports RS-232 and RS-485To BNC cable Troubleshooting Checking the firmwareUpgrading the firmware Emergency recovery procedure Axis video server cannot be accessed from a web browser Alarms, etc, to a destination outside the local networkLit Snapshot images Video Image ProblemsNo images displayed in the Web interface Only I framesDownloaded from the manufacturers web site Technical specifications Frame rate Motion JpegIntelligent video Dimensions HxWxD General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Axis 241Q/241S Bandwidth Active Speaker a speaker with a built-in power amplifier GlossaryCompression See Image Compression De-interlacing See InterlacingFixed iris See Autoiris Axis 241Q/241S Glossary Megapixel See Pixel Axis 241Q/241S Glossary SSL/TSL URL Uniform Resource Locator An address on the networkVideo camera See Network camera and Cctv video camera Index Http API requests Http port number Http server RTP 14 Rtsp 14 Axis 243SA Index

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