Axis Communications 206 user manual Axis Support, Symptoms, Possible Causes and Remedial Actions

41AXIS 206 - Troubleshooting

Axis Support

If you need to contact Axis support, please help us to help you, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address
	Using ARP/Ping - the IP address must	Try the installation again. Ensure the Ping length is set to 408. Please see Manual Instal-
	be set within two minutes after power	lation with ARP/Ping, on page 14.
	has been applied to the camera.
	The camera is located on a different	If the IP address intended for the AXIS 206 and the IP address of your computer are
	subnet.	located on different subnets, you will not be able to set the IP address.
	The IP address is being used by another	Disconnect the AXIS 206 from the network. Run the Ping command. (In a Command/DOS
	device	window, type ping and the IP address of the unit.)
		If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means
		that the IP address may already be in use by another device on your network. You must
		obtain a new IP address and reinstall the unit.
		If you see: Request timed out - this means that the IP address is available for use with
		your camera. In this case, check all cabling and reinstall the unit.
	Possible IP address conflict with	The static IP address in the AXIS 206 is used before the DHCP server sets a dynamic IP
	another device on the same subnet.	address. This means that if the same default static IP address is also used by another
		device, there may be problems accessing the camera. To avoid this, set the static IP
		address to 0.0.0.0.
The	AXIS 206/AXIS 206M cannot be accessed from a Web browser
	The IP address has been changed by	1) Move the AXIS 206 to an isolated network or to one with no DHCP or BOOTP server.
	DHCP.	Set the IP address again, using the AXIS IP Utility (see page 12) or the ARP/Ping com-
		mands.
		2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to
		the main network. The unit now has a fixed IP address that will not change.
		3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select
		the required service and then configure IP address change notification from the network
		settings. Return the unit to the main network. The unit will now have a dynamic IP
		address, but will notify you if the address changes.
	Other networking problems.	Test the network cable by connecting it to another network device, then Ping that device
		from your workstation. See the instructions above.