D-Link DCS5020L user manual Contacting Technical Support, Phone Support

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Appendix B - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

Model number of the product (e.g., DCS-5020L)

Hardware Revision (located on the label on the bottom of the Network Camera (e.g., rev A1))

Serial Number (s/n number located on the label on the bottom of the Network Camera).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:

For customers within Canada:

Phone Support:

Phone Support:

(877) 453-5465

(800) 361-5265

Internet Support:

Internet Support:

http://support.dlink.com

http://support.dlink.ca

D-Link DCS-5020L User Manual

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Contents Wireless N Day & Night Pan/Tilt Cloud Camera Trademarks Manual OverviewManual Revision Revision Date DescriptionTable of Contents Table of Contents Troubleshooting Technical Specifications Warranty RegistrationSystem Requirements Package ContentsProduct Overview Introduction Features Hardware Overview Front ViewRear View Installation Attach the External Power Adapter Zero Configuration SetupConnect the Ethernet Cable and Power Cable Check Your mydlink Account Register Device to mydlinkInstallation Camera Setup Wizard Configure Your Camera Manual Hardware InstallationPlug in the External Power Adapter Optional Use WPS to Connect WirelesslyWireless Installation Considerations WPS Push Button Setup To create a WPS connection StepMydlink Configuration Using the Web Configuration InterfaceLive Video Compression FormatSetup WizardInternet Connection Setup Wizard Configuration Network Setup Wireless Setup WirelessExtender Setup Extender ModeDynamic DNS Ddns Image Setup ControlVideo Settings AudioMotion Detection Sound Detection Mail AddressConfiguration FTP FTP server the Image Frequency specifiedChoosing Always will upload video continuously, based on Specified above to make sure that your settings are correctUploading Various ways FTP server Video Limit specified belowTime and Date To apply daylight saving correctionsDay/Night Mode Live VideoCamera Control Maintenance AdminSystem File buttonFirmware Upgrade Status Device InfoActive User Troubleshooting What is Remote Access? How do I enable it?Troubleshooting Why don’t the LEDs light up? Why is the camera’s network connection unreliable?Why are no images available through the Web browser? Technical Specifications Appendix a Technical SpecificationsSensor Appendix B Contacting Technical Support Contacting Technical SupportPhone Support Appendix C Warranty WarrantyLimited Warranty Submitting a Claim USA Limited Software WarrantyNon-Applicability of Warranty Submitting a Claim Canada What Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementFCC Caution CE Mark WarningFCC Statement FCC Radiation Exposure StatementIndustry Canada Statement Important NoteRegistration Appendix D Registration