D-Link DCS5020L user manual Troubleshooting, What is Remote Access? How do I enable it?

Page 45

Section 4 - Troubleshooting

Troubleshooting

1. What is Remote Access? How do I enable it?

Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera feed and manage your camera’s settings when you’re away from home.

To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came in your package. You can also download the wizard from: http://www.mydlink.com/support

After going through the wizard, you should see Remote Status: Enabled on the summary page.

If you see Remote Status: Disabled, make sure that:

...the front LED on your camera is lit solid green

...your Internet connection is working

...your router’s LAN & WAN connections are working properly

...your router has UPnP enabled (if your router does not support UPnP, please refer to Appendix A)

...your router can get a public IP address

...your router’s firmware has been upgraded to the latest version

...you have tried rebooting your router by unplugging it, then plugging it back in

After checking the above items, you can click the Retry button to refresh the summary screen to see if Remote Access has been enabled.

2. What can I do if I forget the password for my camera’s web configuration interface?

If you forget your password, you will need to perform a factory reset of your camera. This process will change all your settings back to the factory defaults. It is therefore recommended that you make a record of the password for future reference.

To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.

3. The image on the live view is blurry or out of focus, what can I do?

You can manually adjust the focus of the lens by rotating the bezel on the front of the camera (surrounding the lens). While watching the live view, rotate the bezel until the desired level of focus is achieved.

D-Link DCS-5020L User Manual

45

Image 45
Contents Wireless N Day & Night Pan/Tilt Cloud Camera Manual Revision Manual OverviewTrademarks Revision Date DescriptionTable of Contents Warranty Registration Table of Contents Troubleshooting Technical SpecificationsPackage Contents Product OverviewSystem Requirements Introduction Features Front View Hardware OverviewRear View Installation Zero Configuration Setup Connect the Ethernet Cable and Power CableAttach the External Power Adapter Register Device to mydlink Check Your mydlink AccountInstallation Camera Setup Wizard Plug in the External Power Adapter Manual Hardware InstallationConfigure Your Camera Optional Use WPS to Connect WirelesslyWireless Installation Considerations To create a WPS connection Step WPS Push Button SetupMydlink Using the Web Configuration Interface ConfigurationCompression Format Live VideoWizard SetupInternet Connection Setup Wizard Configuration Network Setup Wireless Wireless SetupExtender Mode Extender SetupDynamic DNS Ddns Control Image SetupVideo Audio SettingsMotion Detection Sound Detection Address MailConfiguration FTP server the Image Frequency specified FTPUploading Various ways Specified above to make sure that your settings are correctChoosing Always will upload video continuously, based on FTP server Video Limit specified belowTo apply daylight saving corrections Time and DateLive Video Day/Night ModeCamera Control Admin MaintenanceFile button SystemFirmware Upgrade Device Info StatusActive User What is Remote Access? How do I enable it? TroubleshootingWhy is the camera’s network connection unreliable? Troubleshooting Why don’t the LEDs light up?Why are no images available through the Web browser? Appendix a Technical Specifications Technical SpecificationsSensor Contacting Technical Support Phone SupportAppendix B Contacting Technical Support Warranty Limited WarrantyAppendix C Warranty Limited Software Warranty Non-Applicability of WarrantySubmitting a Claim USA Submitting a Claim Canada Disclaimer of Other Warranties What Is Not CoveredGoverning Law Limitation of LiabilityTrademarks Copyright StatementFCC Statement CE Mark WarningFCC Caution FCC Radiation Exposure StatementImportant Note Industry Canada StatementAppendix D Registration Registration