Cisco Systems 2500 Series, CIVS-IPC-2500 manual Troubleshooting

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Chapter 5 Troubleshooting

Symptom Configuration windows do not display when you click the Setup link in the Main window.

Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available.

Recommended Action Wait 2 minutes and try again.

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail & FTP Window” section on page 3-28, and the “Event Window” section on page 3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting Back Focus on the IP Camera” section on page 2-8. Configure options for video as described in the “Video Window” section on page 3-19.

Cisco Video Surveillance 2500 Series IP Camera User Guide

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Contents Cisco Video Surveillance 2500 Series IP Camera User Guide Americas HeadquartersCisco Video Surveillance 2500 Series IP Camera User Guide N T E N T S Using the IP Camera with Cisco VSM Overview OrganizationCisco Video Surveillance 2500 Series IP Camera User Guide Features Features, IP Camera Physical Details,IP Camera Physical Details Basic Setup Window section on Back Focus on the IP Camera section onDescribed in the Resetting the IP Camera section on Rear of IP CameraSide of IP Camera DC Auto Iris Lens Connector Pinouts Package ContentsInstalling the Cisco Video Surveillance IP Camera Getting StartedAction Explanation Action Explanation Initial Setup of the IP Camera, page 2-5, then Configuring and Managing the IP Camera. At aPerforming the Initial Setup of the IP Camera ProcedureAccessing the IP Camera Windows Protocol//ipaddressHttps//192.168.0.100 Https//203.70.212.521024Http//203.70.212.52 Http//203.70.212.521024Adjusting Back Focus on the IP Camera Powering the IP Camera On or OffResetting the IP Camera Reset Type Procedure RemarksInitial Setup of the IP Camera Section onCleaning the IP Camera Configuring and Managing the IP Camera Configuration OverviewConfiguration Item Explanation Guidelines for Use Reference EapolSee the Alarm I/O Ports Preset PositionsSee the Video Window section See the Audio Window sectionSee the Video Log Window Navigating the Configuration WindowsSee the Syslog & Log Window Snmp Setup WindowsBasic Setup Window Device Settings Option DescriptionWireless Setup Window Network SettingsWireless Settings Edit Security SettingsHide Security Settings WEP Security Mode OptionsWPA/WPA2 Personal Mode Options AESHide Region Settings WPA/WPA2 Enterprise Mode OptionsEdit Region Settings Bonjour Advanced Setup WindowOption HTTP/HTTPS QoS DscpIP Filter Window Eapol WindowEAP-FAST Options Administration WindowsUsers Window, Maintenance Window, Firmware Window, User List AdministratorUsers Window Maintenance Window Passwords after saving the configuration file, be aware that Audio/Video Windows Firmware WindowVideo Window Video Window, Audio Window,PAL Dual Streams MPEG-4 + Mjpeg -Configures MPEG-4 forMPEG-4 Settings Mjpeg Settings Video Adjustment PAL/50 HzOptions Day/Night VisionAudio Window Home Window Controls section on Duplex Talk and ListenChoose Simplex Talk Only , Half Duplex Talk or Listen , or Full Duplex Talk and ListenSecurity Windows Product Process WindowInitialization Window Complexity WindowUsers Window section on HttpApplications Windows Mail & FTP WindowDescribed in the Basic Setup Window section on Mail SetupPrimary Smtp Server Secondary Smtp ServerMotion Detection Window Mail BodyPrimary FTP Secondary FTPEvent Window Event Schedule New ScheduleClear button Trigger EventMessages, see the Mail & FTP Window section on AttachmentSnmp Window Alarm I/O Ports Window Alarm Input SettingsAlarm Output Settings Manual Control SettingsPTZ RS-485 Window Port SettingsPreset Position Preset Positions Window Patrol SequenceZoom In button Zoom Out buttonFocus Near button Status WindowsFocus Far button Information, see the Basic Setup Window section on More information, see the Basic Setup Window section onSystem Window Audio/Video WindowAudio Setting WirelessNetwork Window NetworkSyslog & Log Window Local LogSys Log Server Log ListMessage Explanation System log messagesAddress Address1 Port1 Address2 Port2 , User Smtp log messages Video Log WindowFTP log messages Delete button Delete All buttonOL-19273-02 Viewing Video through the Home Window Overview Home Window OverviewHome Window Home Window Controls Control DescriptionIP camera controls For related information, see the Video Window section onInformation, see the PTZ RS-485 Window section on Video display and audio controlsSave Enabling audio, see the Audio Window section onAccessing the Primary MPEG-4 Stream by using VLC Player Viewing Video through Third-Party Devices or SoftwareRtsp//ipaddress/img/media.sav Http//ipaddress/img/video.asf Accessing the Secondary MPEG-4 Stream by using VLC Player Accessing the Mjpeg Stream by using VLC Player Rtsp//ipaddress/img/media2.sav Http//ipaddress/img/video2.asfCisco Video Surveillance 2500 Series IP Camera User Guide Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM For instructions, see the Video Window section onOL-19273-02 D E IN-1IN-2 EAP-FAST IN-3Https IN-4IN-5 LEDSmtp See PTZ IN-6PTZ IN-7IN-8 WEP IN-9IN-10
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