Grandstream Networks GXV3601 user manual Alarm Triggered Events do not work in GSurf

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GXV3601 IP Camera

6.Why does IE indicate to install Grandstream Video Viewer add-on after a firmware upgrade? The add-on was properly installed before the firmware upgrade process. New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the newest version of the add-on.

7.How do you watch secondary video stream?

Login to the home page of the GXV3501/ 3504/ 3601 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the video stream.

8.Why is audio missing from the recorded video when an alarm is triggered? Please double check whether the device has an audio input connected.

The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN port for an audio input. The GXV3601 has a built-in microphone and one MIC IN port for audio inputs.

9.What is DDNS? Is it important for IP surveillance product to have DDNS support? DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network camera that has DDNS support for dynamic IP addresses.

Chances are that the network has a dynamic IP address (which changes with every log on). A DDNS service makes sure that the camera’s IP address always matches up to the current server address. DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed.

10.Why is Windows Media Player unable to play the recorded videos files?

The GXV3501/3601/3504 all use the H.264 video codec. Windows Media Player may lack the proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.

11. Alarm Triggered Events do not work in GSurf.

Please double check the Alarm Action on your GXV3501/ 3504/ 3601. Login to the web GUI of the GXV3501/ 3504/ 3601, go to the Motion Detection or Alarm Events page, and make sure option Upload to Alarm Center is checked.

12.It is recommended that you save your video files in different directories when using GSurf and GS_NVR.

GSurf and GS_NVR are different programs that have the ability to delete recorded video files. It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep.

13.How can I use a cell phone to watch the GXV3501/ 3504/ 3601 video stream?

Firmware 1.0.4.6

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Grandstream Networks, Inc.

09/2010

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Contents Page Safety Instructions Contents Welcome Package Contents Product Overview GXV3601 OverviewIndicators and Connectors on Back Panel GXV3601 Back PanelGXV3601 Sample Connection Diagram GXV3601 Key Features Image SensorFirmware Grandstream Networks, Inc /2010 GXV3601 Lens Specification Parameters GXV3601-N GXV3601-LLGXV3601 Recommended Lens Specification Parameters RecommendationMinimum Recommended System Requirement Using the Power adapter as power supplyUsing PoE as power supply Connect your GXV3601Configuring the GXV3601 via Web Browser Connect to the Camera using Static IP GXV3601 Home Web Home web page of GXV3601-N and GXV3601-LLGXV3601 System Adjusts the focus of imagesItems on GXV3601 Home Set the System TimeVideo Settings On Screen Display OSD SettingsGXV3601 Video & Audio Audio Settings Audio Compression AudioHttp Port IP Address ConfigurationDNS Configuration Dynamically Assigned via DhcpSecurity Mode Choose associated Security mode Set up DdnsGXV3601 Ddns GXV3601 SIP Go to SIP Settings TabRegister GXV3601 to a SIP Server Configure Phone List SIP Open Door SettingsGo to Phone List Tab System Statistics Bootloader Version Bootloader code version numberGXV3601 Status Network StatusFirmware Upgrade and Provisioning Items GXV3601 MaintenanceServer Maintenance GXV3601 User ManagementSmtp Server Settings Performing a firmware upgradeGXV3601 Smtp GXV3601 FTP FTP SettingsPTZ Configuration Items GXV3601 PTZHow Alarm Input and Alarm Output Work GXV3601 Alarm EventConnect a PTZ device to the GXV3601 Connect Alarm Input Equipment to the GXV3601 Set up Alarm ActionsSet up Alarm Event Time Schedule How to connect an Alarm Output Equipment to GXV3601Setup Motion Detection Monitored Area GXV3601 Motion DetectionTo Edit a Monitored Area Configure Motion Detection & Alarm ActionsConfigure Motion Detection Time Schedule To Remove a Monitored AreaGXV3601 System Log GXV3601 Live StorageFAQ What is the default IP address of GXV3601/3501/3504?Alarm Triggered Events do not work in GSurf Some notes on using SD cards / USB drives Port forwardingTested PC display adapters Display Adapter Test Result
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