Philips 298P4 Troubleshooting, Satisfactory, you can do manual adjustments via the OSD menu

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8.Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

•Make sure the power cord is plugged into the power outlet and into the back of the monitor.

•First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

•Make sure the computer is turned on.

•Make sure the signal cable is properly connected to your computer.

•Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

•The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

•Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

•Check to see if the monitor cable has bent pins.

•Make sure the computer is turned on.

AUTO button doesn't function

•The auto function is applicable only in VGA-Analog mode. If the result is not

satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoke or sparks

•Do not perform any troubleshooting steps

•Disconnect the monitor from mains power source immediately for safety

•Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

•Adjust the image position using the “Auto” function in OSD Main Controls.

•Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

•Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

•Adjust the image using the “Auto” function in OSD Main Controls.

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

•Adjust the image using the “Auto” function in OSD Main Controls.

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Contents Troubleshooting & FAQs Table of Contents Operation Safety precautions and maintenanceNotational Descriptions Waste Electrical and Electronic Equipment Disposal of product and packing material298X4 Setting up the monitorInstallation Package contents 298P4Connecting to your computer Depending on the capabilities of your Office, Photo, Movie, Game Operating the monitorBasic and simple instruction on the control keys For example, if you selected Audio Source asIndependent audio playback, regardless of video input Swivel Resolution notificationHeight adjustment OSD MenuConnectivity in a comfortable way Why do I need it?With the ultra high resolution Philips How to enable MultiView by hotkey?PbP Picture by Picture By-side of another signalMultiView selection menu appears Press or button to select DetectedBottom-Left Swap a and B source in PbP modeTop-Left Top-Right Off Stop MultiView functionRemove the Base Assembly for Vesa Mounting How does it work? What is it?Image Optimization SmartImageFirst launch -Wizard SmartContrastPhilips SmartControl Premium Off No optimization by SmartImageImage Optimization Color menu Eco Power menu Options menu OptionAuto Pivot Image Optimization Image Optimization SmartDesktop Task Tray Menu DisabledSmartDesktop Guide Other alternative path Vista Image Optimization Center Partition 1 horizontal bottom Vertical Split Left SmartDesktop Partition DefinitionsInto three evenly sized vertical regions Center Partition 3 horizontal bottomInto four evenly sized regions Horizontal SplitBottom Right side Vertical Even SplitJapanese, Korean Technical SpecificationsPower298P4QAJEB Mtbf Crystalclear Resolution & Preset ModesPower Management Definition298P4QJEB Power ManagementLuminance uniformity, color rendition and image stability User mode is used for TCO Certified complianceRegulatory Information Lead-free ProductLow energy consumption to minimize climate impact Reflecting environmental, social and economic responsibilityThis product is in conformity with the following standards Epeat Electronic Product EnvironmentalBenefits of Epeat Commission Federale de la Communication FCC Declaration Energy Star Declaration 298P4QJEB,298X4QJABReorient or relocate the receiving antenna EN 55022 Compliance Czech Republic Only 298P4QJEB,298X4QJAB Nur original-Ersatzteile verwendet werden Paikka/IlmankiertoPlassering/Ventilasjon Auf der Rückwand des Gerätes befindet sichChina RoHS EU Energy Label298P4QJEB,298X4QJABTypes of Pixel Defects Customer care and warrantyPhilips’ Flat Panel Monitors Pixel Defect Policy Pixels and Sub pixelsDark subpixel Black Dot DefectsProximity of Pixel Defects Total bright dot defects of all typesCustomer Care & Warranty Lithuania UAB Servicenet Bulgaria LAN ServiceHungary Profi Service +36 1 814 8080General Latvia ServiceNet LV0800 Mon.~Fri am-530pm Hong Kong Contact Information for ChinaAustralia 1300 360 Mon.~Fri am-530pmPhilippines EA Global Supply Chain Solutions ,IncTechnostar Service Vietnam Minh City BranchSatisfactory, you can do manual adjustments via the OSD menu TroubleshootingReconnect your USB peripherals SmartControl Premium FAQsImage appears distorted.Text is fuzzy or blurred Theft Deterence is Enabled General FAQs Q10 Are Philips monitors Plug-and-Play? Q9 Can I connect my monitor to any PC, workstation or Mac?Multiview FAQs Daisy Chain FAQs