Philips 298P4, 298X4 user manual Theft Deterence is Enabled

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8.Troubleshooting & FAQs

Ans.: If the following actions were executed, the monitor driver may need to be re- installed.

•Changed video graphic adapter to another one

•Updated video driver

•Activities on OS, such as service pack or patch

•Run Windows Update and updated monitor and/or video driver

•Windows was booted with the monitor power off or disconnected.To find out, please right click My Computer and click on Properties -> Hardware -> Device Manager. If you see “Plug and Play Monitor” shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened?

Ans.: It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium, and re-install it once more.

If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check

if an updated SmartControl Premium driver is available.

Q4. When I click on Product Information, only partial information is shown, what happened?

Ans.: It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download

the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove SmartControl Premium and re-install it once more.

Attention

Theft Deterence is Enabled

Q5. I forgot my PIN for Theft Deterrence Function.What can I do?

Ans.: Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.

Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it.

In case the PIN number is forgotten, Philips service center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms.

Q6. In a monitor with the Smartlmage feature, the sRGB scheme of color temperature function in SmartControl Premium is not responding, why?

Ans.: When Smartlmage is enabled, the sRGB scheme is disabled automatically.To use sRGB, you need to disable Smartlmage with the button on the front bezel of your monitor.

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Contents Troubleshooting & FAQs Table of Contents Operation Safety precautions and maintenanceNotational Descriptions Waste Electrical and Electronic Equipment Disposal of product and packing materialInstallation Setting up the monitorPackage contents 298P4 298X4Connecting to your computer Depending on the capabilities of your Office, Photo, Movie, Game Operating the monitorIndependent audio playback, regardless of video input For example, if you selected Audio Source asBasic and simple instruction on the control keys Height adjustment Resolution notificationOSD Menu SwivelWith the ultra high resolution Philips Why do I need it?How to enable MultiView by hotkey? Connectivity in a comfortable wayMultiView selection menu appears Press or button to select By-side of another signalDetected PbP Picture by PictureTop-Left Top-Right Swap a and B source in PbP modeOff Stop MultiView function Bottom-LeftRemove the Base Assembly for Vesa Mounting Image Optimization What is it?SmartImage How does it work?Philips SmartControl Premium SmartContrastOff No optimization by SmartImage First launch -WizardImage Optimization Color menu Eco Power menu Options menu OptionAuto Pivot Image Optimization Image Optimization SmartDesktop Guide Task Tray Menu DisabledSmartDesktop Other alternative path Vista Image Optimization Into three evenly sized vertical regions SmartDesktop Partition DefinitionsCenter Partition 3 horizontal bottom Center Partition 1 horizontal bottom Vertical Split LeftBottom Horizontal SplitRight side Vertical Even Split Into four evenly sized regionsJapanese, Korean Technical SpecificationsPower298P4QAJEB Mtbf Crystalclear Resolution & Preset ModesPower Management Definition298P4QJEB Power ManagementRegulatory Information User mode is used for TCO Certified complianceLead-free Product Luminance uniformity, color rendition and image stabilityLow energy consumption to minimize climate impact Reflecting environmental, social and economic responsibilityBenefits of Epeat Epeat Electronic Product EnvironmentalThis product is in conformity with the following standards Reorient or relocate the receiving antenna Energy Star Declaration 298P4QJEB,298X4QJABCommission Federale de la Communication FCC Declaration EN 55022 Compliance Czech Republic Only 298P4QJEB,298X4QJAB Plassering/Ventilasjon Paikka/IlmankiertoAuf der Rückwand des Gerätes befindet sich Nur original-Ersatzteile verwendet werdenChina RoHS EU Energy Label298P4QJEB,298X4QJABPhilips’ Flat Panel Monitors Pixel Defect Policy Customer care and warrantyPixels and Sub pixels Types of Pixel DefectsProximity of Pixel Defects Black Dot DefectsTotal bright dot defects of all types Dark subpixelCustomer Care & Warranty Hungary Profi Service +36 1 814 8080General Bulgaria LAN ServiceLatvia ServiceNet LV Lithuania UAB ServicenetAustralia Contact Information for China1300 360 Mon.~Fri am-530pm 0800 Mon.~Fri am-530pm Hong KongTechnostar Service Chain Solutions ,IncVietnam Minh City Branch Philippines EA Global SupplySatisfactory, you can do manual adjustments via the OSD menu TroubleshootingImage appears distorted.Text is fuzzy or blurred SmartControl Premium FAQsReconnect your USB peripherals Theft Deterence is Enabled General FAQs Q10 Are Philips monitors Plug-and-Play? Q9 Can I connect my monitor to any PC, workstation or Mac?Multiview FAQs Daisy Chain FAQs
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