Philips 298X4, 298P4 SmartControl Premium FAQs, Image appears distorted.Text is fuzzy or blurred

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8.Troubleshooting & FAQs

•Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image appears blurred, indistinct or too dark

•Adjust the contrast and brightness on On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

•Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging "

or "ghost imaging", on your screen. "Burn- in", "after-imaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

•Always activate a moving screen saver program when you leave your monitor unattended.

•Always activate a periodic screen refresh application if your monitor will display unchanging static content.

•Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty.

Image appears distorted.Text is fuzzy or blurred.

•Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

Green, red, blue, dark, and white dots appears on the screen

•The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.

The "power on" light is too strong and is disturbing

•You can adjust “power on” light using the power LED Setup in OSD main Controls.

Audio problem

No sound

•Check if audio cable is connected to PC and monitor correctly.

•Ensure audio is not muted. Press OSD “Menu”, select “Audio” then “Mute”. Check it on “Off” position.

•Press “Volume” in OSD main control to adjust the volume.

USB problem

USB peripherals are not working

•Check if USB upstream cable is connected to your monitor correctly.

•Turn your monitor OFF and ON once again.You may need to install/reinstall USB drivers in your PC and ensure hub is active.

•Reconnect your USB peripherals.

For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do?

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do?

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Contents Troubleshooting & FAQs Table of Contents Safety precautions and maintenance OperationNotational Descriptions Disposal of product and packing material Waste Electrical and Electronic EquipmentSetting up the monitor InstallationPackage contents 298P4 298X4Connecting to your computer Depending on the capabilities of your Operating the monitor Office, Photo, Movie, GameFor example, if you selected Audio Source as Independent audio playback, regardless of video inputBasic and simple instruction on the control keys Resolution notification Height adjustmentOSD Menu SwivelWhy do I need it? With the ultra high resolution PhilipsHow to enable MultiView by hotkey? Connectivity in a comfortable wayBy-side of another signal MultiView selection menu appears Press or button to selectDetected PbP Picture by PictureSwap a and B source in PbP mode Top-Left Top-RightOff Stop MultiView function Bottom-LeftRemove the Base Assembly for Vesa Mounting What is it? Image OptimizationSmartImage How does it work?SmartContrast Philips SmartControl PremiumOff No optimization by SmartImage First launch -WizardImage Optimization Color menu Eco Power menu Options menu OptionAuto Pivot Image Optimization Image Optimization Task Tray Menu Disabled SmartDesktop GuideSmartDesktop Other alternative path Vista Image Optimization SmartDesktop Partition Definitions Into three evenly sized vertical regionsCenter Partition 3 horizontal bottom Center Partition 1 horizontal bottom Vertical Split LeftHorizontal Split BottomRight side Vertical Even Split Into four evenly sized regionsTechnical Specifications Japanese, KoreanPower298P4QAJEB Mtbf Resolution & Preset Modes CrystalclearPower Management Power Management Definition298P4QJEBUser mode is used for TCO Certified compliance Regulatory InformationLead-free Product Luminance uniformity, color rendition and image stabilityReflecting environmental, social and economic responsibility Low energy consumption to minimize climate impactEpeat Electronic Product Environmental Benefits of EpeatThis product is in conformity with the following standards Energy Star Declaration 298P4QJEB,298X4QJAB Reorient or relocate the receiving antennaCommission Federale de la Communication FCC Declaration EN 55022 Compliance Czech Republic Only 298P4QJEB,298X4QJAB Paikka/Ilmankierto Plassering/VentilasjonAuf der Rückwand des Gerätes befindet sich Nur original-Ersatzteile verwendet werdenEU Energy Label298P4QJEB,298X4QJAB China RoHSCustomer care and warranty Philips’ Flat Panel Monitors Pixel Defect PolicyPixels and Sub pixels Types of Pixel DefectsBlack Dot Defects Proximity of Pixel DefectsTotal bright dot defects of all types Dark subpixelCustomer Care & Warranty Bulgaria LAN Service Hungary Profi Service +36 1 814 8080GeneralLatvia ServiceNet LV Lithuania UAB ServicenetContact Information for China Australia1300 360 Mon.~Fri am-530pm 0800 Mon.~Fri am-530pm Hong KongChain Solutions ,Inc Technostar ServiceVietnam Minh City Branch Philippines EA Global SupplyTroubleshooting Satisfactory, you can do manual adjustments via the OSD menuSmartControl Premium FAQs Image appears distorted.Text is fuzzy or blurredReconnect your USB peripherals Theft Deterence is Enabled General FAQs Q9 Can I connect my monitor to any PC, workstation or Mac? Q10 Are Philips monitors Plug-and-Play?Daisy Chain FAQs Multiview FAQs
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