C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or the Elo service center.
Solutions to Common Problems
Problem | Suggestion(s) |
The monitor does not respond | 1. Check that the monitor’s Power Switch is on. |
when turning on the system. | 2. Turn off the power and check the monitor’s DC power cord and signal |
| cable for proper connection. |
Characters on the screen are dim | Refer to the About Touchmonitor Adjustments section to adjust the |
| brightness. |
The video is blank | 1. During operation, the monitor screen may automatically turn off as a result |
| of the Power Saving feature. Press any key to see if the screen reappears. |
| 2. Refer to the About Touchmonitor Adjustments section to adjust the |
| brightness. |
Screen flashes when initialized | Turn the monitor off then turn it on again. |
“Out of Range” display | Reconfigure the resolution of your computer to make one of the monitor’s |
| supported video mode (see Appendix C).See Appendix A for more |
| information on resolution. |
Touch doesn’t work | Make sure the touch cable is securely attached at both ends. |