Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at
Problem | Suggestion |
My phone doesn’t | • Make sure the power cord is plugged in.. |
work at all.. | • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall |
| jack.. |
| • Disconnect the AC adaptor for a few minutes, and then reconnect it.. |
| • Charge the battery in the handset for at least 16 hours.. For optimum daily performance, return |
| the handset to its base when not in use.. |
| • Reset the base.. Unplug the unit’s electrical power.. Wait for 15 seconds then plug it back in.. |
| Allow up to one minute for the handset and base to reset.. |
| • You may need to purchase a new battery, please refer to the Batteries section of this user’s |
| manual.. |
I cannot get a dial | • Try all the suggestions above.. |
tone.. | • Move the handset closer to the base.. You might have moved out of range.. |
| • Your line cord might be malfunctioning.. Try installing a new line cord.. |
| • If the previous suggestions don’t work, disconnect the base unit from the telephone jack and |
| connect a different phone.. If there is no dial tone on that phone either, the problem is in your |
| wiring or local service.. Contact your local telephone company.. |
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42 | www.vtechphones.com |