Contents
User Guide
SWD-412896-0704053732-001
Contents
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User Guide
Message shortcuts
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
A spreadsheet
Attachment shortcuts
A message list
Move around a message list
On a web
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Navigate a web
Calendar shortcuts
Typing shortcuts
Work with text
Insert symbols
Search shortcuts
Map shortcuts
Phone
Phone basics
Phone
Turn on the speakerphone
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Emergency calls
Volume
Improve sound quality for all calls
Change the voice mail access number
Voice mail
Improve sound quality during a call
Voice dialing
Speed dial
Turn off voice prompts
Check a status using a voice command
Turn off choice lists for voice commands
Change the voice dialing language
Improve voice recognition of numbers
Set the matching sensitivity level for voice commands
Conference calls
Set playback options for voice dialing
Caller ID
About call logs
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Delete call log notes
Add notes to a call log
Change call log notes
Send a call log
About call forwarding
Call waiting
Call forwarding
Turn on call waiting
Click New Number
Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
Fixed dialing
Call blocking
Change a contact in your fixed dialing list
Click Enable FDN Mode
Turn on fixed dialing
Add a contact to your fixed dialing list
About smart dialing
Set the default country code and area code
Smart dialing
Delete a contact from your fixed dialing list
Turn on TTY support
TTY support
Multiple phone numbers
About TTY support
Turn on dialing from the Lock screen
Switch the active phone number
Hide or display your phone number when you make calls
Phone options
Turn off the prompt that appears before you delete items
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
My phone number appears as Unknown in the phone application
Phone troubleshooting
Cannot make or receive calls
Cannot make a conference call
Cannot make calls using a voice command
Some features are not available on my device
Cannot check my voice mail
User Guide
Messages
Composing messages
Messages
Message basics
Create a link for a PIN
Sending messages
Add a signature
Delete the disclaimer from an email message
Send an MMS message
Send a PIN message
Send an SMS text message
Managing messages
View an address instead of a display name
Save a message
Search for text in a message, in an attachment, or on a web
Mark a message as opened or unopened
File an email message
Email messages
Email message basics
Delete the original text from a reply message
Change the Save Copy In Sent Folder field to No
Add, change, or delete an email message folder
Click Folder Redirection
Options for email message filters
Email message filters
About email message filters
Create an email message filter
Change an email message filter
Turn on an email message filter
Check spelling automatically before sending email messages
Email message options
Prioritize email message filters
Delete an email message filter
Hide filed email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in Html email messages
Stop forwarding email messages to your device
PIN messages
About PIN messages
Receive only the first section of long email messages
Set a high importance level for received PIN messages
SMS text messages
Find your PIN
Send a PIN message
Turn off AutoText for SMS text messages
Options for SMS text messages
Find your SMS phone number
Delete the history from an SMS text message
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Store SMS text messages on your SIM card
Stop receiving messages from a cell broadcast channel
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
About MMS messages
MMS messages
MMS message basics
Rename a cell broadcast channel
Attach a contact or appointment to an MMS message
MMS message attachments
Create a slide show in an MMS message
Attach a media file to an MMS message
Request delivery or read notification for an MMS message
MMS message options
Add a contact to your contact list from an MMS message
Save a media file from an MMS message
Block MMS messages
Stop receiving MMS messages when roaming
Message list options
View the size of an MMS message before sending it
Change how a message list displays messages
Click General Settings
Set how long your device stores messages
Hide sent messages
Hide the new or unopened message indicator
About multiple message lists
Use one message list or multiple message lists
Click Firewall
Click Configure Exceptions
Block incoming messages
Add a contact to your allowed sender list
Add PIN
Reset a blocked message counter
Click Reset Count or Reset All Counts
Sign or encrypt a message
MIME-protected messages
MIME-protected message basics
About signing and encrypting messages
Add a certificate from a message
Attachment indicators in S/MIME-protected messages
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
View encryption information for a weakly encrypted message
Digital signature indicators
MIME-protected message status
View the certificate used to sign or encrypt a message
Check the status of a certificate or certificate chain
Encryption status indicators
Change the default signing and encryption option
MIME-protected message options
Change the Message Viewer Icons field
Change the default message classification
Change the size of S/MIME indicators in messages
About message classifications
Change the Warn about truncated messages field to No
MIME-protected message troubleshooting
Cannot open an attachment in an encrypted message
Change the Request S/MIME Receipts field to Yes
Attach a PGP key to a message
PGP protected messages
PGP protected message basics
Encrypt a PGP protected message with a pass phrase
Add a PGP key from an attachment
Attachment indicators in PGP protected messages
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Click Display Senders PGP Key or Display Encryption PGP key
PGP protected message status
View the PGP key used to sign or encrypt a message
Change your signing and encryption key
PGP protected message options
Change the encryption algorithms for PGP protected messages
Change the size of PGP indicators in messages
Cannot send messages
Message troubleshooting
PGP protected message troubleshooting
Change the Warn about problems with my PGP keys field to No
Cannot file email messages
Am not receiving messages
Message or attachment does not appear or is truncated
Cannot send SMS text messages
Am not receiving SMS text messages
Some messages no longer appear on my device
Cannot turn on cell broadcasting
Html email messages do not appear correctly
Some email message folders appear dimmed
Email message filters are not working correctly
View a list of saved searches
Attachment basics
Attachments
Search for text in a message, in an attachment, or on a web
Open a link in an attachment
View properties for an attachment
Set font options for an attachment
Spreadsheet attachments
Document attachments
Media attachments
Presentation attachments
Open a vCard contact attachment
Click Add to Contacts or Update Contact
VCard contact attachments
About vCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Camera and video camera
Zoom in to or out from a picture
Camera and video camera
Take a picture
Pan a picture
Camera and video camera options
Apply a color effect to pictures or videos
Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Save a song or video from a web
Media
Transferring and downloading media files
About transferring media files
Download a Home screen background
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Playing media files and recording voice notes
Record a voice note
Switch applications during a song
Amplify the volume
Search for a media file
About playlists
Keep backlighting on when you play a video
Managing media files
Playlists
Click Playlists
Change a standard playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
View properties for a media file
Rename a media file
Move a media file
Use a picture as the Home screen background
Viewing pictures
Delete a media file
View a picture
Pan a picture
Change the number of seconds between slides in a slide show
View pictures by name
Zoom in to or out from a picture
Hide album art from picture folders
Managing pictures
Save a picture
Sort pictures
About media cards
Media card and mass storage mode options
Move a picture
Delete a picture or picture folder
Encrypt the files in the device memory and on a media card
Turn off mass storage mode
View the amount of available memory
About file encryption
Cannot open media files
Media troubleshooting
Turn off the mass storage mode prompt
Cannot play a song or video on a web
My device does not recognize my media card
Browsing web pages
Browser
Browser basics
Stop loading a web
Move through a web page line by line
Refresh a web
Save a web page to a message list
Viewing, copying, and forwarding addresses
Add a bookmark for a web
Browser bookmarks
Viewing pictures and playing media files
About bookmarks for web pages
Add a bookmark folder for web pages
Change a bookmark for a web
Send a bookmark for a web
Delete a bookmark for a web
About web feeds
Web feeds
Rename a bookmark folder for web pages
Delete a bookmark folder for web pages
Change a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
Change the home page or start
Change the default browser view
Browser options
Delete a web feed
Set the character encoding for all web pages
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Click Cache Operations
About browser configurations
Clear a browser cache
Clear the browser history
Browser security
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn off browser push
Process IP
MDS Hosts
Process Smsc
Smsc Hosts
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
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Click Set Time
Date, time, and alarm
Click Update Time
Set the date and time
Display a second time zone
Turn on bedside clock mode
Set options for bedside clock mode
Change the clock face
Set the timer
Turn on the alarm
Silence the alarm
Change alarm notification options
Time on my device is incorrect
Change timer notification options
Date, time, and alarm troubleshooting
Contact basics
Personal organizer
Contacts
Search for contacts in your organizations address book
View a contact
Change a contact
Delete a contact
Add a caller ID picture for a contact
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Create a mailing list
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Multiple contact lists
Turn off the prompt that appears before you delete items
Contact list options
Sort contacts or tasks
Change the display options for contacts
Calendar basics
Contact troubleshooting
Calendar
Recurrence fields
Schedule an alarm
Schedule an appointment quickly in Day view
Schedule a meeting
Meetings
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
Switch days in Day view
Click View Calendar
View your calendar when responding to a meeting
Respond to a meeting invitation
Check availability of meeting participants
Calendar options
Change the first day of the week
Change the start and end time for days
Change the snooze time for reminders
View tasks in a calendar
Click General Options Change the Keep Appointments field
Hide free time in Agenda view
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
Task basics
Calendar troubleshooting
Tasks
Calendar shortcuts
Send a task or memo
Change a task
Change the status of a task
Hide completed tasks
View tasks in the calendar
Task list options
Delete a task
Create a memo
Memos
Memo basics
View the number of tasks or memos stored on your device
Delete a memo
Categories
Memo list options
About categories
Delete a contact, task, or memo from a category
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Sort contacts, tasks, or memos by category
Convert a measurement
Calculator
Use the calculator
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Notification basics
Notification profiles
Silence your device
Change a notification profile
Delete a notification profile
Prevent notification during calls
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
LED notification
Change the order of notification profile exceptions
Custom notification
About custom notification
Assign a ring tone to a contact
Change a notification profile exception
Delete a notification profile exception
About custom ring tones
My device is vibrating more times than expected
Notification profile troubleshooting
Typing basics
Typing
Typing input methods
Arabic and Russian typing input methods
Type in Arabic or Russian using SureType technology
Type in Arabic or Russian using multi-tap
Change the typing input language
Type text in Japanese
Type a symbol in Japanese
Japanese typing input method
About typing in Japanese
Correct spelling while you type
Spelling checker
Korean typing input method
Check spelling
Change a word in the custom dictionary
Check spelling automatically before sending email messages
Change options for checking spelling
Add a word to the custom dictionary
Click Input Options
Custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Turn off AutoText for SMS text messages
AutoText
About AutoText
Create an AutoText entry
Undo an AutoText change
Change an AutoText entry
Delete an AutoText entry
Cannot check spelling
Typing troubleshooting
Language
Change the voice dialing language
Change the shortcut for switching typing input languages
Change the input options for SureType technology
Some characters do not appear correctly on my device
Turn off the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
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Display options
Display and keyboard
Backlighting
Add an application folder
Set owner information
Change the display font
About organizing applications
Delete an application folder
Keyboard options
Move an application icon
Hide an application icon
Themes
Display troubleshooting
Accessibility options
No application opens when I press a Convenience key
Search criteria
Search
Messages, attachments, and web pages
Search for messages
Search for messages by contact or subject
Manage message search results
Delete a saved search
Organizer data
View a list of saved searches
Change a saved search
Manage contact lookup results
Search for contacts in your organizations address book
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Manage email reconciliation conflicts
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Delete all device data
Prerequisites Restoring data over the wireless network
Manage data synchronization conflicts
About backing up and restoring device data
Click Purge Deleted Items
Synchronization troubleshooting
User Guide
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Bluetooth technology basics
Bluetooth technology
Click Transfer Contacts
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Restrict outgoing calls
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Turn off a Bluetooth profile
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Bluetooth profiles
Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot share contacts with a paired Bluetooth enabled device
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Get your GPS location
GPS technology troubleshooting
GPS technology
About GPS technology
User Guide
Map basics
Maps
Show or hide a layer on a map
View a list of points of interest near a location
View points of interest on a map
Track your movement
Maps bookmarks
Navigation
Set the GPS receiver that you use to track your movement
Map options
Add a bookmark folder for locations or routes
File a bookmark for a location or route
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
View status information at the top of a map
View north at the top of a map
Click View on Map
Maps troubleshooting
View GPS location information for a picture on a map
Diagonal lines appear on a map
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Add a contact
Groups
Conversations
Ping a contact
Send a file to a contact
Send a voice note to a contact
Send a vCard contact attachment
Clear a conversation
Start a conference
View conference participants
Copy a conversation
Availability
Click Set Alert
Receive notification when a contact becomes available
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View properties for an application
Switch applications
Applications
Add an application
Click Database Sizes
Upgrade the BlackBerry Device Software
View the size of an application database
About upgrading the BlackBerry Device Software
Click Delete Downgrade Data
Application troubleshooting
Click Wireless Upgrade Click Previous upgrade succeeded
Cannot add applications
208
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
About the preferred wireless network list
Turn on wireless coverage notification
Change the connection speed for the wireless network
Click Add Network
Change the order of preferred wireless networks
Click My Preferred Network List
About roaming
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
About Wi-Fi profiles
Wi-Fi connection settings
About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Change the order of Wi-Fi profiles
Install a root certificate on your computer
Switch Wi-Fi networks manually
Prevent your device from connecting to a Wi-Fi network
Delete a Wi-Fi profile
Wi-Fi profile connection options
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
IP Address
Wi-Fi profile IP and DNS options
Automatically obtain IP address and DNS
Cannot connect to a Wi-Fi network
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Cannot synchronize a certificate
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Power, battery, and memory
Best practice Optimizing your device performance
Format the device memory or a media card
View the amount of available memory
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Copy contacts from your SIM card to your contact list
SIM card
About the SIM card phone book
Add a contact to your SIM card
About SIM card security
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
Change the display name for a phone number
Change the SIM card PIN code
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Security basics
Security
Password keeper
Change the password keeper password
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Prevent password copying
Set a limit for password attempts in the password keeper
About encryption keys
About content protection
Set content protection strength
Protect your device data
Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
Click Certificates
Certificates
Certificate basics
Download a certificate from an Ldap certificate server
Certificate properties
View properties for a certificate
View the certificate chain for a certificate
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
Revoke a certificate
Certificate status indicators
Certificate status
Change the trust status of a certificate
Change the display name for a certificate
Certificate options
Certificate revocation reasons
Click Add Address
Add an email address to a certificate
Click Associate Addresses
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an Ldap certificate server
PGP keys
Certificate shortcuts
Send a PGP key
View properties for a PGP key
PGP key properties
Check the revocation status of a PGP key
PGP key status PGP key status indicators
Delete a PGP key
Clear the PGP data cache
PGP key revocation reasons
Change the trust status of a PGP key
Revoke a PGP key
PGP key options Change the display name for a PGP key
Change connection information for a certificate server
Certificate servers
PGP key shortcuts
Add a certificate server
Delete a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Send connection information for a certificate server
Key stores
Change the key store password
Synchronize the key store password with the device password
Change when your device deletes the key store password
Change the refresh rate for certificate revocation lists
Turn off automatic backup of key store data
Click Key Stores Change the Certificate Service field
Smart cards
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Import a certificate from a smart card
About smart password entry
Turn off smart password entry
Change the User Authenticator field to Smart Card
Click Smart Card
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Software tokens
VPN settings
Change the software token for a VPN profile
Change the user name and password for a VPN profile
Prerequisites Logging in to a VPN
Log in to a VPN
Third-party application control
Reset connection permissions for third-party applications
About security self-tests
Verify security software
Expand Connections, Interactions, or User Data
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Cannot download a certificate
Security troubleshooting
Cannot unlock my device using my smart card
Data permissions for third-party applications
User Guide
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Diagnostic reports
Service books and diagnostic reports
Service books
Set a default recipient for diagnostic reports
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Submit a Wi-Fi diagnostic report
Wi-Fi diagnostic reports
Cannot run or submit a diagnostic report
About Wi-Fi diagnostic reports
Set a default recipient for Wi-Fi diagnostic reports
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Click High Scores
Check the high scores on the BrickBreaker web site
Click Send High Score
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Certificate
BlackBerry enabled device
Glossary
BlackBerry MDS
Ldap certificate server
Mass storage mode
Private key
Ocsp server
Personal certificate
Personal PGP key
Triple DES
WPA
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Legal notice
User Guide
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