Blackberry 9000 manual Cannot send SMS text messages, Am not receiving SMS text messages

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User Guide

Messages

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

•Verify that fixed dialing is turned off.

Related topics

Find information about wireless coverage indicators, 209

Fixed dialing, 27

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

Related topics

View messages in a specific folder, 41

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:

•Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

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Contents User Guide SWD-412896-0704053732-001 Contents 103 123 171 197 229 261 User Guide Shortcuts BlackBerry basics shortcutsPhone shortcuts Message shortcutsAttachment shortcuts A message listMove around a message list A spreadsheetCamera and video camera shortcuts Media shortcutsBrowser shortcuts On a webTyping shortcuts Calendar shortcutsNavigate a web Insert symbols Search shortcutsMap shortcuts Work with textPhone Phone Phone basicsDial using numbers or letters Switch applications during a callMake a call when the device is locked Turn on the speakerphoneVolume Emergency callsChange the voice mail access number Voice mailImprove sound quality during a call Improve sound quality for all callsSpeed dial Voice dialingCheck a status using a voice command Turn off choice lists for voice commandsChange the voice dialing language Turn off voice promptsSet the matching sensitivity level for voice commands Conference callsSet playback options for voice dialing Improve voice recognition of numbersCaller ID Call logs Change the caller ID picture for a contactDelete the caller ID picture for a contact About call logsAdd notes to a call log Change call log notesSend a call log Delete call log notesCall waiting Call forwardingTurn on call waiting About call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New NumberCall blocking Fixed dialingClick Enable FDN Mode Turn on fixed dialingAdd a contact to your fixed dialing list Change a contact in your fixed dialing listSet the default country code and area code Smart dialingDelete a contact from your fixed dialing list About smart dialingTTY support Multiple phone numbersAbout TTY support Turn on TTY supportSwitch the active phone number Hide or display your phone number when you make callsPhone options Turn on dialing from the Lock screenClick Last Call or Total Calls Click Clear Timer Reset a call timerTurn off the prompt that appears before you delete items Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone application Cannot make calls using a voice command Some features are not available on my deviceCannot check my voice mail Cannot make a conference callUser Guide Messages Message basics MessagesComposing messages Sending messages Add a signatureDelete the disclaimer from an email message Create a link for a PINSend an SMS text message Send a PIN messageSend an MMS message Managing messages Save a message Search for text in a message, in an attachment, or on a webMark a message as opened or unopened View an address instead of a display nameEmail messages Email message basicsDelete the original text from a reply message File an email messageClick Folder Redirection Add, change, or delete an email message folderChange the Save Copy In Sent Folder field to No Email message filters About email message filtersCreate an email message filter Options for email message filtersTurn on an email message filter Change an email message filterEmail message options Prioritize email message filtersDelete an email message filter Check spelling automatically before sending email messagesRequest delivery or read confirmation for email messages View email messages in plain text formatStop loading pictures in Html email messages Hide filed email messagesPIN messages About PIN messagesReceive only the first section of long email messages Stop forwarding email messages to your deviceSMS text messages Find your PINSend a PIN message Set a high importance level for received PIN messagesOptions for SMS text messages Find your SMS phone numberDelete the history from an SMS text message Turn off AutoText for SMS text messagesStore SMS text messages on your SIM card Set a wireless network type for sending SMS text messagesRequest delivery notification for all SMS text messages Cell broadcasting About cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelMMS messages MMS message basicsRename a cell broadcast channel About MMS messagesMMS message attachments Create a slide show in an MMS messageAttach a media file to an MMS message Attach a contact or appointment to an MMS messageMMS message options Add a contact to your contact list from an MMS messageSave a media file from an MMS message Request delivery or read notification for an MMS messageStop receiving MMS messages when roaming Message list optionsView the size of an MMS message before sending it Block MMS messagesSet how long your device stores messages Click General SettingsChange how a message list displays messages Hide the new or unopened message indicator About multiple message listsUse one message list or multiple message lists Hide sent messagesClick Configure Exceptions Block incoming messagesAdd a contact to your allowed sender list Click FirewallClick Reset Count or Reset All Counts Reset a blocked message counterAdd PIN MIME-protected messages MIME-protected message basicsAbout signing and encrypting messages Sign or encrypt a messageAttachment indicators in S/MIME-protected messages Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a messageDigital signature indicators MIME-protected message statusView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted messageEncryption status indicators Change the default signing and encryption optionMIME-protected message options Check the status of a certificate or certificate chainChange the default message classification Change the size of S/MIME indicators in messagesAbout message classifications Change the Message Viewer Icons fieldMIME-protected message troubleshooting Cannot open an attachment in an encrypted messageChange the Request S/MIME Receipts field to Yes Change the Warn about truncated messages field to NoPGP protected messages PGP protected message basicsEncrypt a PGP protected message with a pass phrase Attach a PGP key to a messageAttachment indicators in PGP protected messages Download the PGP key used to sign or encrypt a messageAdd a PGP key from a message Add a PGP key from an attachmentView the PGP key used to sign or encrypt a message PGP protected message statusClick Display Senders PGP Key or Display Encryption PGP key PGP protected message options Change your signing and encryption keyChange the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesMessage troubleshooting PGP protected message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messagesAm not receiving messages Cannot file email messagesCannot send SMS text messages Am not receiving SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedHtml email messages do not appear correctly Some email message folders appear dimmedEmail message filters are not working correctly Cannot turn on cell broadcastingView a list of saved searches Attachments Attachment basicsOpen a link in an attachment View properties for an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a webDocument attachments Spreadsheet attachmentsMedia attachments Presentation attachments Click Add to Contacts or Update Contact VCard contact attachmentsAbout vCard contact attachments Open a vCard contact attachmentSkipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Camera and video camera Camera and video camera Take a picturePan a picture Zoom in to or out from a pictureCamera and video camera options Apply a color effect to pictures or videos Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurryMedia Transferring and downloading media filesAbout transferring media files Save a song or video from a webReceive a media file using Bluetooth technology Send a media fileDownload a ring tone Download a Home screen backgroundPlaying media files and recording voice notes Switch applications during a song Amplify the volumeSearch for a media file Record a voice noteKeep backlighting on when you play a video Managing media filesPlaylists About playlistsChange a standard playlist Create an automatic playlistRepeat a playlist Click PlaylistsView properties for a media file Rename a media fileMove a media file Rename a playlistViewing pictures Delete a media fileView a picture Use a picture as the Home screen backgroundChange the number of seconds between slides in a slide show View pictures by nameZoom in to or out from a picture Pan a pictureManaging pictures Save a pictureSort pictures Hide album art from picture foldersMedia card and mass storage mode options Move a pictureDelete a picture or picture folder About media cardsTurn off mass storage mode View the amount of available memoryAbout file encryption Encrypt the files in the device memory and on a media cardMedia troubleshooting Turn off the mass storage mode promptCannot play a song or video on a web Cannot open media filesMy device does not recognize my media card Browser basics BrowserBrowsing web pages Move through a web page line by line Refresh a webSave a web page to a message list Stop loading a webViewing, copying, and forwarding addresses Browser bookmarks Viewing pictures and playing media filesAbout bookmarks for web pages Add a bookmark for a webChange a bookmark for a web Send a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pagesWeb feeds Rename a bookmark folder for web pagesDelete a bookmark folder for web pages About web feedsView web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feedChange the default browser view Browser optionsDelete a web feed Change the home page or startChange options for pictures and animation on web pages Change display options for web pagesChange font options for web pages Set the character encoding for all web pagesAbout browser configurations Clear a browser cacheClear the browser history Click Cache OperationsBrowser security Add a trusted content server Wtls optionsBrowser push About browser pushTurn off browser push Browser push optionsMDS Hosts Process SmscSmsc Hosts Process IPCannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 118 Date, time, and alarm Click Update TimeSet the date and time Click Set TimeTurn on bedside clock mode Set options for bedside clock modeChange the clock face Display a second time zoneTurn on the alarm Silence the alarmChange alarm notification options Set the timerDate, time, and alarm troubleshooting Change timer notification optionsTime on my device is incorrect Contacts Personal organizerContact basics View a contact Change a contactDelete a contact Search for contacts in your organizations address bookCustomizing contacts About custom ring tonesAssign a ring tone to a contact Add a caller ID picture for a contactMailing lists Delete the caller ID picture for a contactAbout mailing lists Create a mailing listMultiple contact lists Contact list options Sort contacts or tasksChange the display options for contacts Turn off the prompt that appears before you delete itemsCalendar Contact troubleshootingCalendar basics Schedule an alarm Schedule an appointment quickly in Day viewSchedule a meeting Recurrence fieldsOpen an appointment, meeting, or alarm Delete an appointment, meeting, or alarmSwitch days in Day view MeetingsView your calendar when responding to a meeting Respond to a meeting invitationCheck availability of meeting participants Click View CalendarCalendar options Change the start and end time for days Change the snooze time for remindersView tasks in a calendar Change the first day of the weekHide free time in Agenda view Change how long your device stores calendar entriesView the number of calendar entries stored in a calendar Click General Options Change the Keep Appointments fieldMultiple calendars Calendar troubleshooting TasksCalendar shortcuts Task basicsChange a task Change the status of a taskHide completed tasks Send a task or memoDelete a task Task list optionsView tasks in the calendar Memos Memo basicsView the number of tasks or memos stored on your device Create a memoCategories Memo list optionsAbout categories Delete a memoCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryUse the calculator CalculatorConvert a measurement 144 Notification profiles Notification basicsChange a notification profile Delete a notification profilePrevent notification during calls Silence your deviceTurn off Bluetooth connection notification Turn on wireless coverage notificationLED notification LED notificationAbout custom notification Custom notificationChange the order of notification profile exceptions Change a notification profile exception Delete a notification profile exceptionAbout custom ring tones Assign a ring tone to a contactNotification profile troubleshooting My device is vibrating more times than expectedTyping Typing basicsTyping input methods Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapChange the typing input language Arabic and Russian typing input methodsType a symbol in Japanese Japanese typing input methodAbout typing in Japanese Type text in JapaneseSpelling checker Korean typing input methodCheck spelling Correct spelling while you typeCheck spelling automatically before sending email messages Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionaryCustom dictionary About the custom dictionaryStop adding items to the custom dictionary automatically Click Input OptionsAutoText About AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesDelete an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spellingLanguage Change the input options for SureType technology Change the shortcut for switching typing input languagesChange the voice dialing language Turn off the shortcut for switching typing input languages Language troubleshootingChange the display options for contacts Some characters do not appear correctly on my device164 Backlighting Display and keyboardDisplay options Set owner information Change the display fontAbout organizing applications Add an application folderKeyboard options Move an application iconHide an application icon Delete an application folderThemes Accessibility options Display troubleshootingNo application opens when I press a Convenience key Search Messages, attachments, and web pagesSearch for messages Search criteriaManage message search results Search for messages by contact or subjectOrganizer data View a list of saved searchesChange a saved search Delete a saved searchSearch for contacts in your organizations address book Manage contact lookup resultsReconcile email messages over the wireless network Delete email messages over the wireless networkSynchronization About synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to YesAbout synchronization conflicts Manage email reconciliation conflictsPrerequisites Restoring data over the wireless network Manage data synchronization conflictsAbout backing up and restoring device data Delete all device dataSynchronization troubleshooting Click Purge Deleted ItemsUser Guide 180 Bluetooth technology Bluetooth technology basicsSwitch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Activate Bluetooth device Click Transfer ContactsBluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Restrict outgoing callsTurn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off a Bluetooth profile Bluetooth profiles Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device 188 GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS locationUser Guide Maps Map basicsView a list of points of interest near a location View points of interest on a mapTrack your movement Show or hide a layer on a mapNavigation Maps bookmarksMap options Add a bookmark folder for locations or routesFile a bookmark for a location or route Set the GPS receiver that you use to track your movementKeep backlighting on when you track your movement View status information at the top of a mapView north at the top of a map Hide the tracking information at the bottom of a mapMaps troubleshooting View GPS location information for a picture on a mapDiagonal lines appear on a map Click View on MapTurn on invitation passwords BlackBerry MessengerAdd a contact Respond to an invitationGroups Conversations Send a file to a contact Send a voice note to a contactSend a vCard contact attachment Ping a contactStart a conference View conference participantsCopy a conversation Clear a conversationAvailability Receive notification when a contact becomes available Click Set Alert204 Switch applications ApplicationsAdd an application View properties for an applicationUpgrade the BlackBerry Device Software View the size of an application databaseAbout upgrading the BlackBerry Device Software Click Database SizesApplication troubleshooting Click Wireless Upgrade Click Previous upgrade succeededCannot add applications Click Delete Downgrade Data208 Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicatorsChange the connection speed for the wireless network Turn on wireless coverage notificationAbout the preferred wireless network list Click My Preferred Network List Change the order of preferred wireless networksClick Add Network Turn off data service Switch wireless networks manuallyVerify the status of network connections and services About roamingWi-Fi connection settings About connecting to a Wi-Fi networkConnect to a Wi-Fi network About Wi-Fi profilesChange the order of Wi-Fi profiles Switch Wi-Fi networks manually Prevent your device from connecting to a Wi-Fi networkDelete a Wi-Fi profile Install a root certificate on your computerChange a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Automatically obtain IP address and DNS Wi-Fi profile IP and DNS optionsIP Address Cannot connect to a wireless network Wireless network coverage troubleshootingCannot connect to a Wi-Fi network Cannot synchronize a certificate 220 Power, battery, and memory View the amount of available memory Format the device memory or a media cardBest practice Optimizing your device performance 223 224 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your contact listChange a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card securityChange the SIM card PIN code Change the display name for a phone number228 Security Security basicsPassword keeper Change a password in the password keeper Hide passwords in the password keeperDelete a password from the password keeper Change the password keeper passwordSet a limit for password attempts in the password keeper Prevent password copyingEncryption About content protection Set content protection strengthProtect your device data About encryption keysMemory cleaning About content compressionAbout memory cleaning Turn on memory cleaningCertificates Certificate basicsDownload a certificate from an Ldap certificate server Click CertificatesView properties for a certificate Certificate propertiesView one type of certificate in the certificate list Send a certificateDelete a certificate View the certificate chain for a certificateCertificate status indicators Certificate statusChange the trust status of a certificate Revoke a certificateCertificate revocation reasons Certificate optionsChange the display name for a certificate Click Associate Addresses Add an email address to a certificateClick Add Address Download an updated PGP key from an Ldap certificate server PGP keysCertificate shortcuts Download a personal PGP key from the PGP Universal ServerPGP key properties View properties for a PGP keySend a PGP key PGP key status PGP key status indicators Delete a PGP keyClear the PGP data cache Check the revocation status of a PGP keyRevoke a PGP key Change the trust status of a PGP keyPGP key revocation reasons PGP key options Change the display name for a PGP key Certificate servers PGP key shortcutsAdd a certificate server Change connection information for a certificate serverConnection options for Ldap certificate servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate serverChange the key store password Synchronize the key store password with the device passwordChange when your device deletes the key store password Key storesClick Key Stores Change the Certificate Service field Turn off automatic backup of key store dataChange the refresh rate for certificate revocation lists About using a smart card with your device About two-factor authenticationTurn on two-factor authentication Smart cardsAbout smart password entry Turn off smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart cardSwitch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Click Smart CardVPN settings Software tokensChange the user name and password for a VPN profile Prerequisites Logging in to a VPNLog in to a VPN Change the software token for a VPN profileReset connection permissions for third-party applications About security self-testsVerify security software Third-party application controlTurn on safe mode Set permissions for a third-party applicationConnection permissions for third-party applications Expand Connections, Interactions, or User DataInteraction permissions for third-party applications Security troubleshooting Cannot unlock my device using my smart cardData permissions for third-party applications Cannot download a certificateUser Guide 260 Service books Service books and diagnostic reportsDiagnostic reports View a diagnostic report Submit a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsWi-Fi diagnostic reports Cannot run or submit a diagnostic reportAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportSet a default recipient for Wi-Fi diagnostic reports About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speedClick Send High Score Check the high scores on the BrickBreaker web siteClick High Scores 268 BlackBerry enabled device GlossaryBlackBerry MDS CertificateMass storage mode Ldap certificate serverOcsp server Personal certificatePersonal PGP key Private keyTriple DES WPA 274 Legal notice 275User Guide 506,865 109,390 511,073 228,054 535,239 267,261

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