Blackberry 9000 Html email messages do not appear correctly, Cannot turn on cell broadcasting

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User Guide

Messages

HTML email messages do not appear correctly

Try performing the following actions:

•To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

•Wait for a short period of time. Your device receives long messages and attachments in sections.

•Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions:

•Wait for a few seconds. The email message folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email messages over the wireless network, 175

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

Email message filters, 44

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:

•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

•Verify that the file is not copyright protected.

•If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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Contents User Guide SWD-412896-0704053732-001 Contents 103 123 171 197 229 261 User Guide BlackBerry basics shortcuts ShortcutsPhone shortcuts Message shortcutsA message list Attachment shortcutsMove around a message list A spreadsheetMedia shortcuts Camera and video camera shortcutsBrowser shortcuts On a webNavigate a web Calendar shortcutsTyping shortcuts Search shortcuts Insert symbolsMap shortcuts Work with textPhone Phone basics PhoneSwitch applications during a call Dial using numbers or lettersMake a call when the device is locked Turn on the speakerphoneEmergency calls VolumeVoice mail Change the voice mail access numberImprove sound quality during a call Improve sound quality for all callsVoice dialing Speed dialTurn off choice lists for voice commands Check a status using a voice commandChange the voice dialing language Turn off voice promptsConference calls Set the matching sensitivity level for voice commandsSet playback options for voice dialing Improve voice recognition of numbersCaller ID Change the caller ID picture for a contact Call logsDelete the caller ID picture for a contact About call logsChange call log notes Add notes to a call logSend a call log Delete call log notesCall forwarding Call waitingTurn on call waiting About call forwardingChange a call forwarding phone number Add a call forwarding phone numberDelete a call forwarding phone number Click New NumberFixed dialing Call blockingTurn on fixed dialing Click Enable FDN ModeAdd a contact to your fixed dialing list Change a contact in your fixed dialing listSmart dialing Set the default country code and area codeDelete a contact from your fixed dialing list About smart dialingMultiple phone numbers TTY supportAbout TTY support Turn on TTY supportHide or display your phone number when you make calls Switch the active phone numberPhone options Turn on dialing from the Lock screenTurn off the prompt that appears before you delete items Reset a call timerClick Last Call or Total Calls Click Clear Timer My phone number appears as Unknown in the phone application Phone troubleshootingCannot make or receive calls Some features are not available on my device Cannot make calls using a voice commandCannot check my voice mail Cannot make a conference callUser Guide Messages Composing messages MessagesMessage basics Add a signature Sending messagesDelete the disclaimer from an email message Create a link for a PINSend an MMS message Send a PIN messageSend an SMS text message Managing messages Search for text in a message, in an attachment, or on a web Save a messageMark a message as opened or unopened View an address instead of a display nameEmail message basics Email messagesDelete the original text from a reply message File an email messageChange the Save Copy In Sent Folder field to No Add, change, or delete an email message folderClick Folder Redirection About email message filters Email message filtersCreate an email message filter Options for email message filtersChange an email message filter Turn on an email message filterPrioritize email message filters Email message optionsDelete an email message filter Check spelling automatically before sending email messagesView email messages in plain text format Request delivery or read confirmation for email messagesStop loading pictures in Html email messages Hide filed email messagesAbout PIN messages PIN messagesReceive only the first section of long email messages Stop forwarding email messages to your deviceFind your PIN SMS text messagesSend a PIN message Set a high importance level for received PIN messagesFind your SMS phone number Options for SMS text messagesDelete the history from an SMS text message Turn off AutoText for SMS text messagesRequest delivery notification for all SMS text messages Set a wireless network type for sending SMS text messagesStore SMS text messages on your SIM card About cell broadcasting Cell broadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channelMMS message basics MMS messagesRename a cell broadcast channel About MMS messagesCreate a slide show in an MMS message MMS message attachmentsAttach a media file to an MMS message Attach a contact or appointment to an MMS messageAdd a contact to your contact list from an MMS message MMS message optionsSave a media file from an MMS message Request delivery or read notification for an MMS messageMessage list options Stop receiving MMS messages when roamingView the size of an MMS message before sending it Block MMS messagesChange how a message list displays messages Click General SettingsSet how long your device stores messages About multiple message lists Hide the new or unopened message indicatorUse one message list or multiple message lists Hide sent messagesBlock incoming messages Click Configure ExceptionsAdd a contact to your allowed sender list Click FirewallAdd PIN Reset a blocked message counterClick Reset Count or Reset All Counts MIME-protected message basics MIME-protected messagesAbout signing and encrypting messages Sign or encrypt a messageAttach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a messageMIME-protected message status Digital signature indicatorsView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted messageChange the default signing and encryption option Encryption status indicatorsMIME-protected message options Check the status of a certificate or certificate chainChange the size of S/MIME indicators in messages Change the default message classificationAbout message classifications Change the Message Viewer Icons fieldCannot open an attachment in an encrypted message MIME-protected message troubleshootingChange the Request S/MIME Receipts field to Yes Change the Warn about truncated messages field to NoPGP protected message basics PGP protected messagesEncrypt a PGP protected message with a pass phrase Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachmentClick Display Senders PGP Key or Display Encryption PGP key PGP protected message statusView the PGP key used to sign or encrypt a message Change your signing and encryption key PGP protected message optionsChange the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesPGP protected message troubleshooting Message troubleshootingChange the Warn about problems with my PGP keys field to No Cannot send messagesCannot file email messages Am not receiving messagesAm not receiving SMS text messages Cannot send SMS text messagesSome messages no longer appear on my device Message or attachment does not appear or is truncatedSome email message folders appear dimmed Html email messages do not appear correctlyEmail message filters are not working correctly Cannot turn on cell broadcastingView a list of saved searches Attachment basics AttachmentsView properties for an attachment Open a link in an attachmentSet font options for an attachment Search for text in a message, in an attachment, or on a webSpreadsheet attachments Document attachmentsMedia attachments Presentation attachments VCard contact attachments Click Add to Contacts or Update ContactAbout vCard contact attachments Open a vCard contact attachmentQuestion mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Camera and video camera Take a picture Camera and video cameraPan a picture Zoom in to or out from a pictureCamera and video camera options Apply a color effect to pictures or videos Cannot save pictures or videos Camera and video camera troubleshootingFlash dims or turns off Some pictures that I take are blurryTransferring and downloading media files MediaAbout transferring media files Save a song or video from a webSend a media file Receive a media file using Bluetooth technologyDownload a ring tone Download a Home screen backgroundPlaying media files and recording voice notes Amplify the volume Switch applications during a songSearch for a media file Record a voice noteManaging media files Keep backlighting on when you play a videoPlaylists About playlistsCreate an automatic playlist Change a standard playlistRepeat a playlist Click PlaylistsRename a media file View properties for a media fileMove a media file Rename a playlistDelete a media file Viewing picturesView a picture Use a picture as the Home screen backgroundView pictures by name Change the number of seconds between slides in a slide showZoom in to or out from a picture Pan a pictureSave a picture Managing picturesSort pictures Hide album art from picture foldersMove a picture Media card and mass storage mode optionsDelete a picture or picture folder About media cardsView the amount of available memory Turn off mass storage modeAbout file encryption Encrypt the files in the device memory and on a media cardTurn off the mass storage mode prompt Media troubleshootingCannot play a song or video on a web Cannot open media filesMy device does not recognize my media card Browsing web pages BrowserBrowser basics Refresh a web Move through a web page line by lineSave a web page to a message list Stop loading a webViewing, copying, and forwarding addresses Viewing pictures and playing media files Browser bookmarksAbout bookmarks for web pages Add a bookmark for a webSend a bookmark for a web Change a bookmark for a webDelete a bookmark for a web Add a bookmark folder for web pagesRename a bookmark folder for web pages Web feedsDelete a bookmark folder for web pages About web feedsListen to web feed content View web feed contentMark a web feed title as opened or unopened Change a web feedBrowser options Change the default browser viewDelete a web feed Change the home page or startChange display options for web pages Change options for pictures and animation on web pagesChange font options for web pages Set the character encoding for all web pagesClear a browser cache About browser configurationsClear the browser history Click Cache OperationsBrowser security Wtls options Add a trusted content serverAbout browser push Browser pushTurn off browser push Browser push optionsProcess Smsc MDS HostsSmsc Hosts Process IPNo browser is available on my device Browser troubleshootingCannot set up automatic synchronization for bookmarks 118 Click Update Time Date, time, and alarmSet the date and time Click Set TimeSet options for bedside clock mode Turn on bedside clock modeChange the clock face Display a second time zoneSilence the alarm Turn on the alarmChange alarm notification options Set the timerTime on my device is incorrect Change timer notification optionsDate, time, and alarm troubleshooting Contact basics Personal organizerContacts Change a contact View a contactDelete a contact Search for contacts in your organizations address bookAbout custom ring tones Customizing contactsAssign a ring tone to a contact Add a caller ID picture for a contactDelete the caller ID picture for a contact Mailing listsAbout mailing lists Create a mailing listMultiple contact lists Sort contacts or tasks Contact list optionsChange the display options for contacts Turn off the prompt that appears before you delete itemsCalendar basics Contact troubleshootingCalendar Schedule an appointment quickly in Day view Schedule an alarmSchedule a meeting Recurrence fieldsDelete an appointment, meeting, or alarm Open an appointment, meeting, or alarmSwitch days in Day view MeetingsRespond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Click View CalendarCalendar options Change the snooze time for reminders Change the start and end time for daysView tasks in a calendar Change the first day of the weekChange how long your device stores calendar entries Hide free time in Agenda viewView the number of calendar entries stored in a calendar Click General Options Change the Keep Appointments fieldMultiple calendars Tasks Calendar troubleshootingCalendar shortcuts Task basicsChange the status of a task Change a taskHide completed tasks Send a task or memoView tasks in the calendar Task list optionsDelete a task Memo basics MemosView the number of tasks or memos stored on your device Create a memoMemo list options CategoriesAbout categories Delete a memoCategorize a contact, task, or memo Create a category for contacts, tasks, or memosSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryConvert a measurement CalculatorUse the calculator 144 Notification basics Notification profilesDelete a notification profile Change a notification profilePrevent notification during calls Silence your deviceTurn on wireless coverage notification Turn off Bluetooth connection notificationLED notification LED notificationChange the order of notification profile exceptions Custom notificationAbout custom notification Delete a notification profile exception Change a notification profile exceptionAbout custom ring tones Assign a ring tone to a contactMy device is vibrating more times than expected Notification profile troubleshootingTyping basics TypingTyping input methods Type in Arabic or Russian using multi-tap Type in Arabic or Russian using SureType technologyChange the typing input language Arabic and Russian typing input methodsJapanese typing input method Type a symbol in JapaneseAbout typing in Japanese Type text in JapaneseKorean typing input method Spelling checkerCheck spelling Correct spelling while you typeChange options for checking spelling Check spelling automatically before sending email messagesAdd a word to the custom dictionary Change a word in the custom dictionaryAbout the custom dictionary Custom dictionaryStop adding items to the custom dictionary automatically Click Input OptionsAbout AutoText AutoTextCreate an AutoText entry Turn off AutoText for SMS text messagesUndo an AutoText change Change an AutoText entryDelete an AutoText entry Cannot check spelling Typing troubleshootingLanguage Change the voice dialing language Change the shortcut for switching typing input languagesChange the input options for SureType technology Language troubleshooting Turn off the shortcut for switching typing input languagesChange the display options for contacts Some characters do not appear correctly on my device164 Display options Display and keyboardBacklighting Change the display font Set owner informationAbout organizing applications Add an application folderMove an application icon Keyboard optionsHide an application icon Delete an application folderThemes Display troubleshooting Accessibility optionsNo application opens when I press a Convenience key Messages, attachments, and web pages SearchSearch for messages Search criteriaSearch for messages by contact or subject Manage message search resultsView a list of saved searches Organizer dataChange a saved search Delete a saved searchManage contact lookup results Search for contacts in your organizations address bookDelete email messages over the wireless network Reconcile email messages over the wireless networkSynchronization About synchronizationChange the Wireless Synchronization field to Yes Synchronize organizer data over the wireless networkAbout synchronization conflicts Manage email reconciliation conflictsManage data synchronization conflicts Prerequisites Restoring data over the wireless networkAbout backing up and restoring device data Delete all device dataClick Purge Deleted Items Synchronization troubleshootingUser Guide 180 Bluetooth technology basics Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Activate Bluetooth device Click Transfer ContactsRename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing callsTurn off a Bluetooth profile Change the pairing name for your BlackBerry deviceTurn off the prompt that appears when connecting or pairing Bluetooth profiles Cannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceCannot share contacts with a paired Bluetooth enabled device 188 GPS technology GPS technology troubleshootingAbout GPS technology Get your GPS locationUser Guide Map basics MapsView points of interest on a map View a list of points of interest near a locationTrack your movement Show or hide a layer on a mapMaps bookmarks NavigationAdd a bookmark folder for locations or routes Map optionsFile a bookmark for a location or route Set the GPS receiver that you use to track your movementView status information at the top of a map Keep backlighting on when you track your movementView north at the top of a map Hide the tracking information at the bottom of a mapView GPS location information for a picture on a map Maps troubleshootingDiagonal lines appear on a map Click View on MapBlackBerry Messenger Turn on invitation passwordsAdd a contact Respond to an invitationGroups Conversations Send a voice note to a contact Send a file to a contactSend a vCard contact attachment Ping a contactView conference participants Start a conferenceCopy a conversation Clear a conversationAvailability Click Set Alert Receive notification when a contact becomes available204 Applications Switch applicationsAdd an application View properties for an applicationView the size of an application database Upgrade the BlackBerry Device SoftwareAbout upgrading the BlackBerry Device Software Click Database SizesClick Wireless Upgrade Click Previous upgrade succeeded Application troubleshootingCannot add applications Click Delete Downgrade Data208 Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicatorsAbout the preferred wireless network list Turn on wireless coverage notificationChange the connection speed for the wireless network Click Add Network Change the order of preferred wireless networksClick My Preferred Network List Switch wireless networks manually Turn off data serviceVerify the status of network connections and services About roamingAbout connecting to a Wi-Fi network Wi-Fi connection settingsConnect to a Wi-Fi network About Wi-Fi profilesChange the order of Wi-Fi profiles Prevent your device from connecting to a Wi-Fi network Switch Wi-Fi networks manuallyDelete a Wi-Fi profile Install a root certificate on your computerWi-Fi profile connection options Advanced Wi-Fi connection settingsChange a Wi-Fi profile IP Address Wi-Fi profile IP and DNS optionsAutomatically obtain IP address and DNS Cannot connect to a Wi-Fi network Wireless network coverage troubleshootingCannot connect to a wireless network Cannot synchronize a certificate 220 Power, battery, and memory Best practice Optimizing your device performance Format the device memory or a media cardView the amount of available memory 223 224 About the SIM card phone book SIM cardAdd a contact to your SIM card Copy contacts from your SIM card to your contact listDelete a SIM card contact Change a SIM card contactStore SMS text messages on your SIM card About SIM card securityChange the display name for a phone number Change the SIM card PIN code228 Security basics SecurityPassword keeper Hide passwords in the password keeper Change a password in the password keeperDelete a password from the password keeper Change the password keeper passwordEncryption Prevent password copyingSet a limit for password attempts in the password keeper Set content protection strength About content protectionProtect your device data About encryption keysAbout content compression Memory cleaningAbout memory cleaning Turn on memory cleaningCertificate basics CertificatesDownload a certificate from an Ldap certificate server Click CertificatesCertificate properties View properties for a certificateSend a certificate View one type of certificate in the certificate listDelete a certificate View the certificate chain for a certificateCertificate status Certificate status indicatorsChange the trust status of a certificate Revoke a certificateChange the display name for a certificate Certificate optionsCertificate revocation reasons Click Add Address Add an email address to a certificateClick Associate Addresses PGP keys Download an updated PGP key from an Ldap certificate serverCertificate shortcuts Download a personal PGP key from the PGP Universal ServerSend a PGP key View properties for a PGP keyPGP key properties Delete a PGP key PGP key status PGP key status indicatorsClear the PGP data cache Check the revocation status of a PGP keyPGP key revocation reasons Change the trust status of a PGP keyRevoke a PGP key PGP key options Change the display name for a PGP key PGP key shortcuts Certificate serversAdd a certificate server Change connection information for a certificate serverConnection options for Ocsp and CRL servers Connection options for Ldap certificate serversSend connection information for a certificate server Delete a certificate serverSynchronize the key store password with the device password Change the key store passwordChange when your device deletes the key store password Key storesChange the refresh rate for certificate revocation lists Turn off automatic backup of key store dataClick Key Stores Change the Certificate Service field About two-factor authentication About using a smart card with your deviceTurn on two-factor authentication Smart cardsTurn off smart password entry About smart password entryChange the User Authenticator field to Smart Card Import a certificate from a smart cardPrerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Click Smart CardSoftware tokens VPN settingsPrerequisites Logging in to a VPN Change the user name and password for a VPN profileLog in to a VPN Change the software token for a VPN profileAbout security self-tests Reset connection permissions for third-party applicationsVerify security software Third-party application controlSet permissions for a third-party application Turn on safe modeConnection permissions for third-party applications Expand Connections, Interactions, or User DataInteraction permissions for third-party applications Cannot unlock my device using my smart card Security troubleshootingData permissions for third-party applications Cannot download a certificateUser Guide 260 Diagnostic reports Service books and diagnostic reportsService books Submit a diagnostic report View a diagnostic reportDelete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Wi-Fi diagnostic reportsAbout Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportSet a default recipient for Wi-Fi diagnostic reports BrickBreaker capsules BrickBreakerAbout BrickBreaker BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedClick High Scores Check the high scores on the BrickBreaker web siteClick Send High Score 268 Glossary BlackBerry enabled deviceBlackBerry MDS CertificateLdap certificate server Mass storage modePersonal certificate Ocsp serverPersonal PGP key Private keyTriple DES WPA 274 275 Legal noticeUser Guide 506,865 109,390 511,073 228,054 535,239 267,261

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