Roberts Radio ColourStream manual Troubleshooting, 002261xxxxxx

Troubleshooting

If you experience any trouble with your radio, then you may fi nd it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/colourstream_faq.htm

If you have diffi culty connecting the radio to your computer network, some of these steps may help to resolve the problem:

1.Confi rm that a WiFi connected PC can access the Internet (i.e. can browse the web) using the same network.

2.Check that a DHCP server is available (normally a router function). Your radio will by default use DHCP unless you choose to disable it. This may be confi gured using the menu items 'Settings' > 'Network settings' -> 'Manual settings'. This will ask fi rst whether you wish to confi gure a wired or a wireless connection. For either wired or wireless you then need to choose 'DHCP Yes' or 'DHCP No'. If you enable DHCP then the radio will negotiate with your router (or DHCP server) and will be provided with an IP address as well as the other settings needed. If you wish to set the network confi guration manually, refer to paragraph 6.

3.Check that your network’s fi rewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80 and 123. Port 53 may be required for DNS. Some Internet radio services may require additional ports to be open. Windows Media Player 11 or 12 will allocate a port number for UPnP media sharing and will confi gure Microsoft's Windows built-in fi rewall appropriately. Other fi rewall software may require confi guration for UPnP or to allow particular IP addresses to have trusted access.

4.Check that your access point does not restrict connections to particular MAC addresses (sometimes called MAC address fi ltering).

You can view the radio’s MAC address using the menu items 'Settings' -> 'Network settings' -> 'Current Network settings' -> 'MAC address'.

The MAC address will typically be of the form

00:22:61:xx:xx:xx

5.If you have an encrypted network, check that you have entered the correct encryption key into the radio. Remember that text-format WPA keys are case sensitive. If your radio displays 'Network error' when attempting to connect to an encrypted network, then please ensure that you enter the correct key for the network. If the problem persists, then you may need to re-check your network confi guration.

6.If you need to set up your radio's IP address manually, you will need to know low-level details of your network's confi guration. Use the menu items 'Settings' > 'Network settings' > 'Manual settings' -> 'Wired' or 'Wireless' (as needed) -> 'DHCP No'.

The radio will then prompt you in turn for the

Ethernet IP address

Ethernet Subnet mask

Ethernet Gateway address

Ethernet Primary DNS

Ethernet Secondary DNS

If you are setting up a wireless connection manually you will also need to enter the SSID, the encryption type, and the encryption key.

See page 18 for full details on how to set up your radio's network confi guration manually.

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