Roberts Radio ColourStream manual Music Player / UPnP problems

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Troubleshooting - cont.

 

 

 

 

 

Information

 

If your radio can connect to the network, but is unable to play a particular internet radio station, it may be due to one these causes:

1.The station is not broadcasting at this time of the day.

2.The station has reached its maximum allowed number of simultaneous connections.

3.The Internet connection between your radio and the server (often located in a different country) is slow. This could be due to internet congestion, either locally or at a distance.

4.Thestationmaychoosetoblockinternetconnectionstoyourgeographic region (sometimes known as geo-locking).

5.The station is no longer broadcasting. The database of radio stations that your radio connects to is frequently updated and checked but may not always be completely accurate.

6.The radio station is broadcasting using an audio format which is not playable by your radio (although the ColourStream does play the most popular formats used by regular broadcasters).

Try using a PC to listen via the broadcaster’s web site or via the radio station database web site at http://www.wifiradio-frontier.com. If you can play the station with a PC, it may be that the internet feed or local networkconnectionispoor.However,somebroadcasters(suchastheBBC) provide different data streams for PC users and internet radio listeners, so this test is not always conclusive.

If you cannot play the station via your PC this may indicate that the problem is not necessarily due to your radio, but it could be your network, your internet connection, the broadcaster, or internet congestion.

Music Player / UPnP problems

The use of the Music Player function with UPnP should be straightforward. However, the cleverness of UPnP means that it is often disabled by default by security applications and in routers.

If you are using Windows Media Player as your UPnP server, and if it fails to operate with your radio, please keep this fact in mind: A fresh installation of Windows and Windows Media Player when using Microsoft's built-in fi rewall software will normally work.

If it does not work, possible reasons may include:

UPnP functions blocked in fi rewall software

UPnP functions turned off by security software

UPnP functions 'hi-jacked' by other software

UPnP functions blocked in the router

Multi-cast packets blocked in the router

IP address of system blocked in fi rewall software

Some third-party UPnP servers are much less dependent upon other parts of Windows than WMP 11 or 12. If the greater fl exibility that these offer is attractive, then it may be found in some cases that they are easier to get working.

If you need any further advice, please call our Technical Helpline on 020 8758 0338 (Mon-Fri)

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Contents Enjoy Listening Contents Introduction ColourStream Internet Radio featuresPage Before you can use this product Rear view Controls and connections Front viewControls and connections Remote control handset Remote control battery replacement Navigation controls on the touch screen Using the touch screen1402 Navigation using the remote control Abc Text entry screensConfiguration Connecting your internet radio to your computer networkConnecting to your computer network Setup wizard completed Jones 0900 Changing the network connection Configuring the radio to use an alternative WiFi connectionConfiguring the radio to use the wired Ethernet connection 3 4 5 6 7 8 9 0 ! @ # $ % & . * + = ‘ Manual network configurationWPA WPA2 Tkip AES If your radio cannot connect to a radio station Internet Radio the basicsInternet Radio Internet RadioTouch the Internet Radio menu bar once Selecting a radio station by locationSearching for a radio station by name Selecting a radio station by genreLast Listened Selecting a New or Popular stationTouch Browse station list, then select Podcasts Selecting a podcast / BBC Listen AgainRegistering an account Customising your radioConfiguring My Added Stations Customising your radio Configuring My Favourite StationsSelecting your favourite stations To add favourite stationsRemoving a favourite station Touch Browse station list and then select My FavouritesDisplay information Selecting your added stationsInvisible Limits Use with Windows, Apple Mac, Linux, USB memory Music PlayerSet up UPnP access with Windows Media Player Accessing your audio files via a UPnP serverAllowing a device to connect to Windows Media Player Set up UPnP access on a Windows PCLocating and playing media files using UPnP Listening to a complete album Media selectionControlling playback Listening to a particular trackShuffle tracks Controlling playback Repeat tracksDisplay mode Using USB memory devices Playing files from USB memory devices Playlists Select Add to My Playlist then follow above procedureAdding a single track to your playlist Adding an entire album or folderErasing a track from the Playlist Delete from My Playlist then follow above procedureViewing My playlist Playing your playlist Clearing the PlaylistPlay similar artists in Last.fm Scrobbling On / Off controlLast.fm Scrobbling and Love / Ban featuresLast.fm the basics User accountsLast.fm ABcD Setup a Last.fm user accountSelecting an account Setup new accountListening to Last.fm Love it Select Create Artist Radio or Create Tag Radio Search by Artist or TagYour Recent Stations / History Deleting details of a Last.fm account IPod docking IPod IPod dockingPlaying a file on your iPod Navigating your iPod Search functionRepeat ShuffleDAB Radio DAB RadioScanning in progress Using the DAB mode for the first time DABSelecting a DAB radio station Secondary servicesFinding new DAB radio stations Display information DABManual Tuning Edit Favourite stations DAB My Favourites DABPrune invalid stations Dynamic Range Control settings87.50MHz FM Radio Auto tuning FMManual tuning FM Edit Favourite stations FM My Favourites FMStereo / Mono switching FM Scan setting FMAutomatically updating the clock Touch Time settingsManually setting the clock Clock and AlarmsSetting the clock format Setting the time zone Manually setting the dateSetting Daylight Savings From the Time Settings menu, touch Time ZoneTime Setting the alarm clockAlarm 1 or Alarm Editing alarms when in standby When the alarm soundsTo set the snooze time Snooze timerSleep timer Idle time out Equaliser function Display and AudioDisplay and Audio Setting up your Custom EQ profileDisplay backlight Brightness controlStandby backlight off Headphone socket Auxiliary input Auxiliary input socketSelect Miscellaneous settings Factory resetInformation Software update Network profiles Select Network SettingsSoftware version display Audio FAQ002261xxxxxx TroubleshootingMusic Player / UPnP problems Set up UPnP access on a Windows PC Jenny Jenny’s music Homepc Mums music Rescan My Music Bit-Rates Audio codecsDemonstration mode Specifications Circuit featuresFuse Mains supplyPage Information Software license information Guarantee Roberts Radio Technical Services
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