Mitel MITEL 5603 manual Conference, Answer Call Waiting, Method

Call Handling for MCD (3300 ICP)

Conference

To conference with another party during an active call:

1.During a call, press the "More" soft key.

2.Select "New Call" to put the current call on hold.

3.Dial the number of the third party.

4.Wait for an answer.

5.Press "More" and then select "Join" to conference all the parties together.

Answer Call Waiting

Note: Depending on system setup and configuration, Call Waiting may be handled in one of two different ways.

Method 1

While on a call, you hear a call waiting beep.

1.Press the "More" soft key.

2.Press "Answer Call Waiting" to answer the incoming call.

Method 2

If a second caller calls during a phone call, the handset will beep and display the text "Internal call" for internal callers and "External call" for external callers. The handset will also show the name or phone number of the second caller. To answer the second caller:

1.Press the soft key "Accept".

The text "Switch" briefly appears on screen, and the handset transfers to the second call. The first call is put on hold.

2.When finished speaking with the first caller, select the "More" soft key.

3.Select "End Call".

The second call is closed and the first call is retrieved.

Note: It is possible to reject a second call by pressing the "Decline" soft key. The second caller will hear a busy tone, and the call will be logged as a missed call in the handset.

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