Troubleshooting
Problem | Possible Cause |
| Solution | |
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During data | The Falcon was removed from | Replace the terminal in the dock, or replace the serial | ||
communication, no data | the dock or unplugged from host | cable, and retransmit. | ||
was transmitted, or | PC during communications. |
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transmitted data was |
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Incorrect cable configuration. | See your System Administrator. | |||
incomplete. | ||||
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Communication software was | Perform setup as described in the PRG. | |||
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| incorrectly installed or config- |
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| ured. |
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The Falcon does not accept | The scanning window is dirty. | Carefully wipe the scanning window with a soft, clean | ||
scan input. |
| cloth. Do not use abrasive cleaners. | ||
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| The scanning application is not | Verify that the unit is loaded with a scanning applica- | ||
| loaded. | tion. See your System Administrator. | ||
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| Unreadable bar code. | Be sure the symbol is not defaced. | ||
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| Distance between exit window | Be sure you are within proper scanning range. | ||
| and bar code is incorrect. |
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| The Falcon is not programmed | Be sure the terminal is programmed to accept the type | ||
| for that symbology. | of bar code you are scanning. Try using FF3A to turn | ||
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| on maximum defaults, as described in “Programming | ||
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| Parameters” in the Falcon 4400 PRG. | ||
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| The Falcon is not programmed | If you are expecting a beep on a good decode and | ||
| to generate a beep. | don’t hear one, check that the application is set to gen- | ||
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| erate a beep on good decode. | ||
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| Tap | > Settings > System > Decoding > Gen- | |
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| eral > Audio | ||
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| OR |
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| Scan the appropriate bar code from the PRG. | ||
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| Battery is low. | If the scanner stops emitting a laser beam when you | ||
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| press the trigger, check your battery level. Refer to the | ||
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| PRG. |
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| Note: If the scanner is still not reading sym- | ||
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| bols, contact your distributor or PSC Inc. | ||
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The UPC/EAN extension | Laser beam only crosses over | Set the Read Verification for extensions (parameter | ||
(supplemental label) is not | base of UPC/EAN label. | 0528) to a value lower than the Read Verification for | ||
always scanned. |
| the base label. See the PRG. | ||
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44 | Falcon® 4400 Series with Windows Mobile® |