Troubleshooting
RF Connectivity Troubleshooting
START
Gather facts:
•Falcon type
•AP & RF card brand (ensure latest version of firmware installed)
•Host type
•Software type
•Software version (ensure latest version is installed)
•Frequency and duration of issue
Does the Falcon | NO | Does the Falcon | YES | |
respond to a PING |
| display an error during the |
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command from |
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a PC? |
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Contact Tech Support.
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| Does the Falcon | NO |
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| associate with the AP |
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| Potential Problems: |
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| Ping Falcon from |
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| Can you ping the | NO |
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| host or use tracert to |
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| determine the location |
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| Falcon from the AP |
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| of the breakdown in | ? |
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| communication. |
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| NO |
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| Can you ping the | NO |
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Does the Falcon |
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connect to the host |
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| host from a PC on same |
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| subnet ? |
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Potential Problems:
•Security Issue – Check SSID, WEP, LEAP settings
•Range Issue
Potential Problems:
•IP Address Issue
•Check security settings
Potential Problems:
•Host unavailable
YES
RF connectivity obtained. See your software manual for further information or contact PSC technical support.
YES
Potential Problems:
•IP address issue (duplicate address on Falcon). Turn off the Falcon and attempt PING again
•Run tracert command to determine location of breakdown of connectivity.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the trace route command, go to the command prompt on the PC and type tracert.)
46 | Falcon® 4400 Series with Windows Mobile® |