Troubleshooting

Checklist before SVC Calls

Symptom

 

 

Checklist

 

Measure to Take

 

 

 

 

 

 

 

 

Robotic vacuum

 

Is the dust bin assembled?

Install the dust bin.

 

Is the Power Switch

Turn on the Power Switch.

cleaner does not

 

 

 

turned on?

 

 

 

 

 

 

operate at all

 

 

 

 

 

 

 

 

 

Is cleaning mode ( ) in the

Press the (

 

) button. (To turn it

before

 

 

 

 

 

display panel turned on?

 

off, press and hold the (

 

) button

cleaning.

 

 

 

 

 

 

 

 

 

 

 

 

 

down for 3 seconds or longer.)

 

 

 

 

 

 

 

Is the battery level flashing

Lift up the robotic vacuum

 

 

 

only one level and is ‘LO’

 

cleaner, and manually dock the

 

 

 

displayed in the display panel?

 

robotic vacuum onto the charger

 

 

 

 

 

to charge it.

 

 

Robotic vacuum cleaner will not

Replace the batteries in the

 

 

 

operate when the battery in the

 

remote control. (AAA type)

 

 

 

remote control is depleted.

 

 

 

 

 

 

Robotic vacuum

 

Is the battery level flashing only

Lift up the robotic vacuum

 

 

one level and is ‘LO’ displayed in

 

cleaner, manually dock the

cleaner stopped

 

 

the display panel?

 

robotic onto

operating while

 

 

 

 

the charger to charge it.

cleaning.

 

Has the robotic vacuum cleaner

Turn off the Power Switch and

 

 

 

become hooked on wires on the

 

remove the wires.

 

 

 

floor?

 

 

 

 

 

 

 

 

Is the robotic vacuum cleaner

Turn off the Power Switch and

 

 

 

stuck to the floor where there is a

 

move the cleaning robotic

 

 

 

 

 

 

 

height difference?

 

vacuum to another place to

 

 

 

- The driving wheel is lifted.

 

clean.

 

 

Is there a thin towel (cloth)

Turn off the Power Switch and

 

 

 

wrapped around the driving

 

remove the thin towel.

 

 

 

wheel?

 

 

 

 

 

 

 

 

Is the robotic vacuum cleaner

Turn off the Power Switch and

 

 

 

stuck on the doorsill?

 

move the robotic vacuum cleaner

 

 

 

 

 

to another place to clean.

Check whether the dust bin Stop the robotic vacuum cleaner

The suction

 

is full of dust.

and empty the dust bin.

power is weak

Check whether the suction

Turn off the Power Switch and

while cleaning.

 

inlet is clogged by foreign

remove the foreign substances

 

 

substances.

on the suction inlet.

 

Check whether the filter is

Clean the filter well.

 

 

clogged.

 

T 05roubleshooting

Troubleshooting _43

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Samsung VCR8855L3B/XEO, VCR8855L3B/XET, VCR8855L3B/XEF, VCR8855L3B/BOL, VCR8855L3B/SWS manual Troubleshooting